Quality Assurance Manager, IT; Remote

Crum & Forster Company Overview

Travel Insured International,a Crum & Forster company, is seeking a highly skilled Quality Assurance Manager to lead our global QA team, ensuring the highest standards of software quality across our platforms. This role requires a strategic thinker with hands-on experience in automation and manual testing, the ability to manage offshore, onshore, and nearshore teams, and a strong background in modern QA methodologies.

The ideal candidate will be responsible for driving quality initiatives, improving test coverage, and fostering a culture of continuous improvement. They will collaborate with cross-functional teams, including development, Dev Ops, and product management, to maintain high-quality software releases.

Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

What you will do:

Leadership & Team Management

• Lead, mentor, and develop a distributed QA team across offshore, onshore, and nearshore locations.
• Define and implement QA best practices, ensuring process alignment across teams.
• Establish clear performance metrics and KPIs for testing efficiency and effectiveness.
• Foster collaboration between QA, development, and product teams to ensure quality throughout the SDLC.
• Own and optimize the resource allocation strategy for global QA operations.

Quality Strategy & Process Improvement

• Define, implement, and continuously improve the QA strategy, including manual and automated testing approaches.
• Ensure adherence to industry standards (ISO, ISTQB, etc.) and regulatory compliance where applicable.
• Develop and enforce test planning, execution, and reporting processes to improve test coverage and reduce defects.
• Lead root cause analysis (RCA) initiatives to minimize defects in production.

Automation & Tools Implementation

• Drive the adoption of automation frameworks and CI/CD testing strategies.
• Oversee the implementation and maintenance of automation tools such as Playwright, Selenium, NUnit, Cypress, TestNG, or JUnit.
• Collaborate with development teams to integrate testing into the CI/CD pipeline using Azure Dev Ops, Git Hub Actions, or Jenkins.
• Ensure the development and execution of robust test scripts to automate functional, regression, and performance testing.

Testing & Quality Assurance Execution

• Oversee functional, regression, performance, security, and UAT testing efforts.
• Develop and execute test plans, test cases, and test scripts that align with business requirements.
• Ensure testing coverage across API, UI, mobile, and database layers.
• Implement Playwright's Codgen and other modern automation techniques to enhance test efficiency.

Collaboration & Stakeholder Management

• Act as the QA liaison between development, product, Dev Ops, and business stakeholders.
• Provide visibility into QA progress, challenges, and outcomes through comprehensive reporting and dashboards.
• Drive a culture of quality across engineering teams through training, documentation, and process reinforcement.

What YOU will bring to C&F:

• 8+ years of experience in a Quality Assurance role is required
• 4+ years in a role managing others is required
• Experience managing and scaling offshore, onshore, and nearshore QA teams is preferred
• Hands-on expertise in test automation frameworks (Playwright, Selenium, NUnit, Cypress, etc.).
• ISTQB Advanced Level Certification or equivalent is preferred
• Experience in cloud environments (Azure, AWS, or GCP) is required
• Familiarity with API testing tools like Postman, Insomnia, or SoapUI is required
• Exposure to AI-driven testing tools and methodologies is required
• Deep understanding of Agile, Scrum, and Dev Ops methodologies.
• Experience with test management tools such as Azure Dev Ops.
• Strong understanding of CI/CD pipelines and test integration.
• Knowled…