Senior Customer Success Manager

Employer Industry: Software Development for Data Science and AI Solutions

• Opportunity for career advancement and growth within a dynamic startup environment
• Work remotely, providing flexibility in your work‑life balance
• Engage with high‑profile clients like Johnson & Johnson, GSK, and the US Navy
• Collaborative and innovative company culture that values diverse perspectives
• Chance to utilize and expand your expertise in AI and machine learning products

• Serve as the main point of contact for clients, ensuring their needs and expectations are met
• Drive customer engagement and adoption of Domino Cloud among existing customers
• Collaborate with teams to automate customer success initiatives and enhance the client experience
• Identify upsell opportunities and secure renewals while maintaining a high level of customer satisfaction
• Report and communicate business risks, developing resolution strategies when needed

• Minimum of 3 years in a client‑facing role, such as Customer Success Manager, Account Manager, or Project Manager
• Experience in a SaaS/AI environment preferred
• Technical aptitude to understand and communicate Domino's product offerings
• Proven track record of exceeding performance goals
• Proficiency in Salesforce (SFDC) and other CRM tools

• Familiarity with relevant market products such as Cloudera, Databricks, Sagemaker, Google, SAS, or other ML/Analytics Solutions
• Experience managing multiple accounts effectively
• Strong communication skills with a high level of comfort speaking with executives at enterprise companies
• Demonstrated ability to work in a fast‑paced, collaborative environment
• A growth mindset with a desire to continuously improve and learn

#Software Development #Customer Success #AI #Remote Work #Career Growth #Diversity In Tech

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