Senior SRE: Cloud Reliability & Automation; Remote

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception
• 100 million+ free memberships for fans who may not be ready to pay just yet, and
• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Site Reliability Engineer to support our mission.

remote with optional in-person attendance in either the New York or San Francisco office. Expect to travel a handful of times per year for team building and collaboration offsites.

We’re a high-performing team of Site Reliability Engineers who move fast, operate with high candor and low ego, and bring a get-it-done mindset to everything we do. We take reliability seriously, but never ourselves. If you’re looking to solve hard problems with smart, fun people who care deeply about building a rock-solid platform, you’ll fit right in.

• Contribute to high impact AWS cloud infrastructure initiatives to improve the performance, reliability, and cost efficiency of Patreon’s rapidly growing platform.
• Participate in operability reviews and production readiness reviews to ensure the scalability, resiliency, and operability of new and existing product features.
• Advocate and implement Site Reliability Engineering practices including SLIs, SLOs, and SLAs across the engineering organization to improve our operational excellence.
• Enhance the feature set of our new kubernetes developer platform and work with partner teams to migrate their workloads over to it.
• Provide a delightful and automated experience to our constituent teams by developing tooling and automation to facilitate self service for routine tasks.
• Support and maintain critical infrastructure components including our infrastructure as code project, centralized observability stack, and Cloudflare edge.

• You have experience in Dev Ops, Site Reliability, or backend/infrastructure engineering for a company experiencing fast-paced growth.
• You are proficient with a programming language like Python and shell scripting.
• You have hands on experience implementing Site Reliability Engineering practices (SLIs, SLOs, SLAs) and like using metrics to make data based decisions
• You are knowledgeable in configuration management with a framework such as Terraform, Ansible, Chef, or Puppet.
• You've worked with continuous integration and deployment systems, and have ideas about how to build and improve those systems.
• Your documentation and verbal communication skills are excellent, and you're able to collaborate and rally support with people on and off your team.
• You have productive habits, healthy process awareness, and good teamwork skills and instincts.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related field, or equivalent work experience

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our…