Systems Manager-Senior Remote

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission‑critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do affects millions of U.S. citizens daily as they interact with the systems we build.

Our best‑in‑class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every dayp>

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national‑security focused agencies within the Department of Defense and U.S. Intelligence Community.

We are seeking to hire a Systems Manager‑Senior to our team!

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The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross‑functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices.

• Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments.
• Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards.
• Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed.
• Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance.
• Manage user access, authentication, permissions, and security controls across all platforms.
• Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements.
• Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans.
• Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials.
• Provide technical support, guidance, and training to staff on system usage, security, and protocols.
• Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards.
• Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs.
• Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements.

• Bachelor’s degree with 5–7 years of progressively responsible IT systems management experience.
• Strong background in administration and maintenance of enterprise IT systems, networks, databases, and telecommunications platforms.
• Demonstrated experience in system security, access control, incident response, and regulatory compliance.
• Experience troubleshooting system, hardware, and…