Systems​/Network Analyst

Position: Systems/Network Analyst 2

Systems/Network Analyst 2

The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Systems/Network Analyst 2 to help maintain and expand a robust framework that supports current and future endpoint and identity services in a large and complex academic enterprise. The successful applicants will have expertise in identity management technologies, Microsoft Entra and M365 services, and device management tools.

Exceptional communication skills with a thorough understanding of IT systems management, best practices, procedures and standards found in a higher education environment. IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families.

Job Duties and Responsibilities

Provides support for mission critical services, including over 300 servers, 8000 workstations, and 85000 accounts.

Uses enterprise tools to manage Windows and macOS devices and Active Directory/Entra  and groups.

Strictly adheres to established endpoint and account standards.

Provides technical assistance on a variety of projects with direct and positive impact to user experience and security at UNM.

Manages ITSM tasks effectively and completes them by their due dates while providing outstanding customer service.

Identifies and capitalizes upon opportunities for automation via scripting, job scheduling and related disciplines.

Documents and publishes information and instructions on systems, services and processes.

Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control.

Serves as backup to SMEs for critical EMSS services.

Troubleshoots and resolves endpoint hardware, software, connectivity and security problems.

Maintains currency of knowledge with respect to relevant technologies and systems.

Provides on-call support for EMSS team’s services.

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

• Windows 11 support/troubleshooting
• macOS and iOS support/troubleshooting
• Microsoft Intune
• Microsoft Entra
• Windows File/Print Services
• Microsoft
  365
• Power Shell
• Jamf
• Service Now
• SailPoint Identity
  
  IQ (or identity Security Cloud)
• Microsoft Active Directory
• Application packaging and deployment

Additional Requirements

Applications need to include a complete professional work history with dates and hours worked.

Campus

Main - Albuquerque, NM

Department

IT EMSS - Systems (388A)

Employment Type

Staff

Staff Type

Regular - Full-Time

Pay

Monthly: $4,236.27 - $5,950.53

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

9/16/2025

Eligible for Remote Work

Yes

Eligible for Remote Work Statement

This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.

Application Instructions

Only applications submitted through the official…