Community Manager; Contractor

Role Overview

We are seeking a Community Manager to oversee and engage with our community of product testers. This is a contractor role for 3 months with required US timezone overlap. The ideal candidate is an exceptional content writer with a strong grasp of tech and AI topics, and has experience fostering healthy, productive online communities.

• Act as the primary Manager for a large community of testers participating in Google testing programs.
• Draft, edit, and publish clear and engaging content to guide, update, and support community members.
• Ensure conversations remain productive, respectful, and on-topic, while enforcing community guidelines.
• Escalate issues, trends, or feedback from the community to internal teams and stakeholders.
• Collaborate with research and operations teams to ensure smooth tester onboarding, engagement, and retention.
• Proactively identify opportunities to improve communication, resources, and community experience.

What We’re Looking For

• Strong background in content writing with the ability to translate technical or AI-related concepts into clear, accessible language.
• Prior experience in community moderation, online forums, or tester programs.
• Excellent communication skills, both written and interpersonal.
• Comfortable balancing empathy for community members with the enforcement of program rules.
• Strong organizational skills and ability to manage multiple threads, requests, and updates simultaneously.
• US timezone overlap required.

Nice to Have

• Experience with user research, testing programs, or UX communities.
• Familiarity with community management platforms (e.g., Discord, Slack, forums, or proprietary tools).
• Understanding of product testing cycles and how participant insights contribute to product development.
• A collaborative and excited team.
• We value autonomy, allowing you to choose the configuration that makes you most productive.
• Able to work remotely anywhere in country.
• Continuous learning and up-skill opportunities.
• We love ideas, innovation and experiments!

If you think you would be a good fit for this role, please email your resume and cover letter to jobs and specify that you are applying for the Community Manager (Contractor-3 months) - US/India position. We look forward to hearing from you!