Web Developer​/ServiceNow Developer - Remote​/Virtual

• Full-time

This role involves developing and maintaining Service Now applications, with a preference for candidates experienced in Service Now, but highly experienced Web Developers will also be considered. The contractor will serve as a subject matter expert responsible for analysis, design, engineering, development, and implementation of software projects within the Service Now platform.

• Develop core functionalities, ITSM applications, and create new applications, understanding system integration needs.
• Collaborate with stakeholders to analyze requirements and translate them into solutions.
• Provide technical leadership, perform peer code reviews, and ensure best practices are followed.
• Design, develop, test, document, and implement application systems according to requirements and standards.
• Respond to production issues with prompt resolutions.
• Manage Service Now code quality, administration, and platform development using Agile methodologies.
• Review requirements for clarity and completeness.
• Participate in meetings to identify risks and support project tasks.
• Work with various teams and stakeholders to understand impacts on processes.
• Design testing strategies for development, QA, and UAT phases.
• Customize Service Now applications, forms, workflows, and interfaces to support ITIL processes.
• Develop solutions for business problems based on user specifications.
• Follow project management methodologies.

• BSc/BA in Computer Science, Engineering, Information Systems, or equivalent experience.
• Experience in IT or business environments.
• Knowledge of HTML5, Bootstrap, CSS (highly desired).
• Service Now Certified Application Developer and/or Admin.
• Knowledge of Performance Analytics, Discovery, and Asset Management.
• Understanding of software development principles and at least one programming language.
• Basic understanding of the technical and business environment.
• ITIL Foundations Certification (highly desired).
• Experience with Service Now Geneva Patch 5 or later.
• Strong programming, analytical, and problem-solving skills.
• Excellent communication, negotiation, and partnering skills.
• Ability to manage projects and work effectively in a team environment.

All information will be kept confidential according to EEO guidelines.