Aternity Consultant - Remote

As an Aternity Consultant, working with Aternity's Application Performance Management (APM) & End User Experience Monitoring (EUEM) products you will help solve clients enterprise-wide network, application, server capacity and end-user performance issues. The position combines desktop engineering disciplines with a business focus for delivering and utilizing IT performance management solutions. You will leverage Aternitys technologies to plan, design, deploy, operate, manage, troubleshoot and optimize IT infrastructures and devices.

• Analyze and understand customers IT organization, requirements and processes, and use this knowledge to assist in achieving full adoption and utilization of Aternity's solutions to maximize ROI and business value
• Providing specialized planning and design expertise in digital experience monitoring, application performance troubleshooting and/or optimization and end user performance analysis
• Collecting end user and application performance information for troubleshooting
• Developing scripts for use with Aternitys EUEM and APM products for metric collection and remediation tasks.
• Configuring and programming accurate and valid measurements for end-user activities and backend application transactions
• Presenting and articulating advanced product features, benefits, and overall product solutions
• Work directly with customers, colleagues and other stakeholders to achieve project goals either on site or remotely
• Troubleshooting performance issues for Windows and UNIX based platforms
• Producing solutions to fulfill customer needs within budget and schedule constraints
• Serving as an expert in cloud migration, application performance, and/or application delivery, utilizing Aternity's complete Digital Performance platform

Desired Technical

Skills:

• MUST HAVE ATERNITY product experience or competing product experience (Lakeside Systrack, Nexthink, Dynatrace, App Dynamics, etc.)
• Network and infrastructure performance monitoring and analysis experience is preferable
• Solid understanding of common application architecture frameworks, distributed mechanisms and messaging components
• Understanding of IT methodologies for deploying and changing software in Enterprises
• Programming skills in either Power Shell, Python, C++, Golang, Rust or familiarity with others
• Experience with Business Intelligence tools such as Power
  
  BI, Tableau, Qlik or others
• Understanding of the internal workings of J2EE and / or .NET
• Proven technical skills, including SQL and XML, along with an understanding of network/HTML/HTTP traffic
• Knowledge of:
  • Cloud-based technology such as AWS, Azure, and Docker
  • Web technologies (server side and client side) such as Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP protocol and the RESTful architectural style.
• Knowledge of web application architecture and software including Web Servers (Apache, IIS), Application Servers (Web Sphere, Web Logic), Databases (Oracle, SQL Server, DB2) and Operating Systems (UNIX, Windows).
  • While youre not expected to be a subject matter expert in all of these, high level knowledge of the functionality of each component and how they inter-relate and operate is crucial.
  • Basic administrative skills for these technologies is a plus
• Knowledge of TCP/IP networking

• Must be able to adapt to clients' schedule in Eastern Time Zone
• Bachelor or Masters degree in Computer Science or equivalent professional experience
• Ability to communicate effectively with technical and non-technical audiences, drive IT projects forward in large organizations, and translate technical features into tangible customer business benefits
• Self-motivated and capable of high performance under minimal supervision
• Professionalism appropriate for working with Fortune 500 clients
• Organized and detail-oriented, with strong customer service and technical skills
• Passion for teamwork and contributing to a world-class Professional Services team which values excellence, execution, and integrity
• Desire to experiment with new technologies and choose the right tool for each job
• Strongly self-motivated to make the product better by bringing innovative ideas and insights to the team
• Excellent analytical, troubleshooting…