CSM Architect; Remote

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The Architect will be responsible for overall architectural design and delivery assurance. Glide Fast's Architects have broad technical and process knowledge across a wide portfolio of Glide Fast's services and products. They work closely with the Business Process Consultant to create Stories by crafting the technical approach for each. The Architect will be crucial in providing administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the Service Now platform.

• Create expert level JavaScript and Service Now JavaScript API's
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Lead and participate in development effort of solutions in three (3) or more of the following specializations:
• Service Now Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)
• Service Portal (HTML, CSS, Angular
  
  JS, SASS, Bootstrap)
• Custom Application Development (Scoped Applications)
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Lead customer workshops and assist with demos as well as gathering technical and functional requirements.
• Create overall technical architecture, including design documentation and process flows, for Service Now implementations that align with customer business requirements
• Review developers’ code and provide recommendations/best practices to ensure success
• Partner with Business Process Consultants and attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

• 3+ years delivering/architecting technical solutions on the Service Now platform
• 4+ years in a consulting role, delivering software implementations preferable
• Expertise with configuration and customization of solutions in one (3) or more of the following specializations:
• Service Now Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, other additional products)
• Service Portal (HTML, CSS, Angular
  
  JS, SASS, Bootstrap)
• Service Now Application Development (Scoped Applications)
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Service Now development experience with CSM and HRSD modules highly encouraged
• Expertise with JavaScript and Service Now JavaScript API's
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
• Strong consultative skills for software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundation is required
• Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

• Service Now Certified System Administrator
• Service Now Certified Application Developer
• (3) Service Now Mainline Implementation Certification (ITSM, CSM, HR, other product areas)
• ITIL v3 or v4 Certification preferred
• Maintain active government security clearance if applicable

The starting pay range for this role is $ - $. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting