Service Consultant - Lab Automation - remote

Service Consultant - Total Lab Automation - Remote

Siemens Healthineers invites applications for the Service Consultant - Total Lab Automation role, offering an excellent opportunity to contribute to global automation solutions.

• Provide expert‑level service and support to Regional Units, focusing on problem management and complex incident management of issues escalated by the Regional Support Organization (RSO).
• Manage and track service escalations to determine non‑conformance and ensure proper processes are used for solution generation.
• Create and present data or information to drive business decisions and enhance or resolve product problems identified through the complaint process.
• Conduct technical meetings, host global conference calls, and present webinars to technical experts via remote conferencing.
• Develop and review product support troubleshooting documentation (internal and external).
• Efficiently troubleshoot system‑level issues, including hardware, software, firmware, motor control (drives), pneumatics system, CAN/TCIP, and control panels.
• Collaborate directly with in‑house R&D and OEM service to ensure solutions meet service and end‑user needs.
• Use proactive tools or data sets to target accounts for remedial action, working cross‑functionally to formulate and implement action plans.
• Other responsibilities as required.

• Minimum 2‑year degree in a technical discipline;
  Engineering preferred.
• +5 years of experience in engineering or support discipline; healthcare diagnostics preferred.
• Project management experience is a plus.
• Experience with automation systems is a plus.
• 10‑30% travel may be required.
• Strong data analytics skills for presentation and troubleshooting.
• Proficiency with Microsoft Excel, PowerPoint, Notepad++, SQL, graphing, pivot tables.
• Team participation and leadership skills.
• Strong customer service and written communication skills.
• Ability to multitask and prioritize concurrent activities.

Base Pay Range:
Min $107,060 – Max $160,600 (may vary by geography, skills, education, experience).

This is a fully remote position.

Position requires full access to Siemens Healthineers client sites, meeting all vendor credentialing requirements including valid , background checks, drug screen, immunizations, TB testing, and healthcare training.

Siemens Healthineers is an Equal‑Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, protected veteran or military status, or an unfavorable military discharge.

Applicants and employees are protected under Federal law from discrimination.

Mid‑Senior level

Full‑time

Consulting, Information Technology, and Sales

Hospitals and Health Care