Senior Business Systems Analyst; Remote OR MA

Senior Business Systems Analyst (REMOTE OR MA BASED)

Worcester, MA, USA

Posted Monday, November 17, 2025 at 5:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Specialty Lines team is currently seeking a Sr Business Systems Analyst in our Worcester, MA location or remote work arrangement.

This is a full time, exempt role.

POSITION OVERVIEW:

The Business Systems Analyst (BSA) serves as a primary contact for any questions related to how the system works from both a business and technical perspective. The BSA performs business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and helping technology add value to the business.

They understand and are comfortable with a variety of technical architectures and platforms. They understand IT capabilities and which applications in an organization align to business functions. The BSA may also specialize in a specific set of technologies or applications an organization uses to deliver business solutions.

The BSA typically works on projects integrating business process, business rules and business data with technology to meet business requirements.

IN THIS ROLE, YOU WILL:

• Collaborate with business partners to understand business requirements and establish solutions
• Partner with the IT BAs and technical teams, such as architects, software developers and QA analysts to understand and define system goals/capabilities; develops business and technical requirements in alignment with the system goals/capabilities across multiple platforms with increasing strategic depth of knowledge
• Has responsibility for creating and may lead a team in creation of business and/or technical requirements, rules and processes using various techniques, such as user interface design, and prototyping, data modeling, and solution configuration techniques
• Works independently and actively mentors other team members on the following activities:
  Understanding system interdependencies and evaluates impact with project teams during all phases of a project Building standards, processes and procedures, and guidelines for project team members
• May lead technical groups in revising logic for performance efficiency
• May lead system and user acceptance testing efforts

WHAT YOU NEED

TO APPLY:

• Bachelor’s degree in related field, such as information technology, computer science
• Requires 5+ years of relevant work experience
• Experience identifying and defining business/technical requirements and processes using business analysis techniques that are appropriate and effective based on the size and complexity of a project
• Must be eligible to work in the US without requiring sponsorship now or in the future (i.e Lawful Permanent Residence or US Citizen)
• Ability to work effectively with cross functional teams
• Applies operational level thinking when developing business solutions
• Experience with multiple types of the following data management activities Data mapping, Data modeling, Data queries and Analysis Data Profiling, Data Integration Defining business/transformation rules in support of Data Migration
• Experience in understanding database types and the associated components Stored Procedures Stored Functions Packages Triggers Proven ability to mentor others
• Displays proficiency in at least one of the specialization areas (Functional, Data, Decision, UX, and Business Rules)
• Advanced core BSA skills:
  Good communication skills (oral and written)
• Good interpersonal skills, good facilitation, negotiation and consensus building skills
• Detail oriented and committed to a high level of accuracy
• Adapts quickly to new technologies and changing business requirements
• Ability to quickly troubleshoot problems that may arise in work products
  
  Willingness and ability to change business functions on an as needed basis
• Willingness to “own” an issue and follow through effectively until said issue is resolved

BONUS POINTS FOR:

• Understanding of Pega’s case lifecycle, data…