IT Support Specialist

The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the Stor Quest Self Storage portfolio of storage assets.

When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place.

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You'll provide technical assistance to employees, troubleshoot issues, and maintain our systems.

• Provide Tier 1 and Tier 2 technical support for end‑user hardware, operating systems, applications, and remote connectivity issues.
• Manage the help desk ticketing system (e.g., Service Now, Super Ops), documenting all requests, resolutions, and adherence to Service Level Agreements (SLAs).
• Develop and maintain comprehensive IT documentation (KB articles, internal SOPs) to empower users and optimize help desk efficiency.
• Troubleshoot and resolve intermediate network issues, including LAN/WAN connectivity, Wi‑Fi access points, and VPN client issues for local and remote offices.

• Manage the full user lifecycle (onboarding, transfers, offboarding), including provisioning and deprovisioning access to enterprise applications (e.g., Active Directory/Azure AD, M365/Google Workspace).
• Configure, deploy, and maintain end‑user devices (laptops, monitors, mobile phones) and install/manage standard software applications.
• Manage the logistics of equipment distribution, shipping, and inventory tracking for branch and remote employees.
• Provide IT support for physical office setup and staff relocations.

• Maintain a current and accurate IT Asset Inventory (hardware and software licenses).
• Oversee and manage relationships with external IT vendors for key services like telephony (VoIP), ISP, and physical security systems.

• Flexibility to assist with projects and tasks outside of the primary scope as needed by the business.

Please note that you may be asked to perform a variety of duties from time to time, which may not fall strictly in your job description. For a variety of business, safety, and technical reasons, it is necessary that all positions at WWG maintain a high level of flexibility in reference to duties you will be expected to perform.

• $69,000‑$71,000 per year plus Bonuses
• Make a difference and have a positive impact.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
• Contribute creatively to the organization’s success by generating new and useful ideas

• Experience:
  
  Minimum 3+ years of professional experience in an IT Support or Help Desk role (Tier 1/2).
• Education:
  
  BA/BS degree in Computer Science, Information Technology, or a related field is preferred.

• Expert proficiency in supporting and troubleshooting Microsoft Windows 10/11 and strong familiarity with macOS environments.
• Hands‑on experience with managing user accounts, groups, and permissions in Active Directory (AD) and/or Azure Active Directory.
• Proven experience with Google Workspace (G Suite) administration and user management.
• Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Direct experience utilizing and managing a help desk ticketing system (e.g., Service Now, Super Ops).
• Demonstrated ability to configure, deploy, and repair desktop/laptop hardware, mobile devices, and peripherals.

• Exceptional Customer Service:
  Proven ability to build strong working…