Presales Operations Specialist Network & Security- Remote

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Job Title: Presales Operations Specialist, Managed Services

Reports To: Director of Presales

Location: Deerfield IL, Syracuse NY - Hybrid

Date: April 2025

Meridian IT Inc. is an award‑winning MSP focused on Infrastructure and Platform Solutions and Managed Services for premise‑based, private and hybrid cloud hosting for x86 and IBM Power environments. Our solutions encompass the full spectrum of IT infrastructure, platform, contact center, and security solutions that help businesses thrive.

Our mission is to deliver and manage secure, reliable, and scalable IT infrastructures and platforms businesses need by transforming essential technology investments into long‑term competitive advantages.

With more than 45 years in business, Meridian IT Inc is wholly owned by Meridian Group International and is privately held. In the IT Services space, we have evolved with our customers ever‑changing needs. Our market focus is primarily in Healthcare, BFSI, Manufacturing and Public Sector (State and Local). Given recent successes in our Public Sector market segment we are seeking a dynamic and experienced Program Manager to lead our large State and Municipal business opportunities.

This individual will play a key role in further developing our Public Sector strategy to win and deliver large public and hybrid cloud infrastructure solutions and services managing all aspects of the Program.

The Pre‑Sales Operations Specialist is a key contributor to the success of the sales and delivery lifecycle for network, infrastructure, and security solutions. This role is responsible for drafting and managing Solution Estimates (SEs), Statements of Work (SOWs), and Managed Services contracts in collaboration with Pre‑Sales Engineers, Account Executives, and Delivery teams.

The ideal candidate combines strong operational acumen with technical understanding to ensure that all documentation accurately reflects the scope, pricing, and deliverables of proposed solutions.

• Create and maintain accurate SEs, SOWs, and Managed Services contracts aligned with customer requirements and solution architecture.
• Ensure all documentation complies with internal standards, legal requirements, and customer expectations. Develop customer contracts including renewals for managed services.
• Maintain, track, and manage customer contracts including renewal dates, types of sold services, and pricing.
• Secure pricing from other team members and partners.
• Engage and efficiently utilize Meridian resources within all departments to properly prepare the contracts.
• Keep all systems (CRM and ERP) up to date and complete.
• Share any developed materials and documentation that can be used by others as references or templates in support of the practice overall.
• Collaborate with Pre‑Sales Engineers and Solution Architects to translate technical solutions into clear, actionable deliverables.
• Assist in scoping services and estimating resource requirements for network, infrastructure, and security engagements.

• Understand and maintain knowledge of service offerings and associated contract templates.
• Prepare contracts and amendments of contracts for client distribution.
• Work closely with Sales, Legal, Finance, and Delivery teams to ensure alignment across all phases of the sales cycle.
• Act as a liaison between technical and non‑technical stakeholders to ensure clarity and consistency.
• Create support tickets to gather information to confirm configurations.
• Review and validate documentation for completeness, accuracy, and risk mitigation.
• Track and manage version control and approvals for all pre‑sales documentation.

• Track inventory of current services sold to customers.
• Ensure timely contract renewals by tracking/gathering relevant details.
• Proactively notify Account Managers of pending renewals.
• Develop renewal contracts including those with add‑on services.

• Engage with partners to support the processing of contracts including renewals.
• Associate partner costs to contracts.

• Proven…