Service Consultant - Lab Automation - remote

Service Consultant - Total Lab Automation - remote

Join to apply for the Service Consultant - Total Lab Automation - remote role at Siemens Healthineers.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

• Managing and tracking service escalations to determine if they are non-conformance to ensure the proper process is used for solution generation.
• Creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process.
• Conducting technical meetings by hosting global conference calls, which may include presenting webinars to technical experts via remote conferencing.
• Creating / reviewing Product Support Troubleshooting Documentation (internal and external).
• Efficiently troubleshooting system level issues, including hardware, software, Firmware, motor control (Drives) / pneumatics system, CAN / TCIP and control panels.
• Working directly with in-house R&D and OEM service to ensure the solution will meet the service or end user’s needs.
• Using proactive tools or data sets to target accounts for remedial action and work cross functionally to formulate an action plan that is implemented by the local support organizations.
• Other responsibilities as required.
• Required Knowledge/Skills, Education, and Experience
  • Minimum 2-year degree in a technical discipline, Engineering preferred.
  • Project Management experience is a plus.
  • +5 years of experience is required in Engineering / Support discipline. Healthcare Diagnostics is preferred.
  • Experience with automation systems is a plus.
  • 10-30 % travel may be required depending on skill level.
  • Strong data analytics from a presentation and troubleshooting perspective.
  • Proficient with Microsoft Excel / PowerPoint / Notepad++ / SQL / graphing / pivot tables.
  • Team participation / leadership skills.
  • Strong customer service skills.
  • Strong written and communication skills.
  • Able to multitask and prioritize a variety of concurrent activities.

Min $107,060 - Max $160,600

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.

These requirements vary by client and may include, but are not limited to:
Proof of valid identification (photo, driver's license, SSN), Criminal background checks, Drug screens, Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training.

Siemens Healthineers is an Equal Opportunity and Aff Aware Job Schs, Safety, restful etcs clearing priority. applicants. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected under Federal law from discrimination. To learn more, .

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.

Please note HR People Connect People Contact Center will not have visibility of your…