Engagement Manager

Engagement Manager – Digital Transformation

Location: Remote (U.S. or Europe)

Travel: 25–40% (U.S. client sites)

Reports to: Director, Professional Services

Skill Net Solutions is a global leader in digital transformation, specializing in customer experience (CX), unified commerce, and enterprise-scale eCommerce. We help mid-market and enterprise organizations modernize operations, strengthen agility, and unlock measurable growth across digital and physical retail channels. Our consulting‑led approach delivers both strategic guidance and hands‑on solution delivery across complex technology ecosystems.

The Engagement Manager (EM) is a senior strategic leader who drives commercial success, solution vision, and delivery excellence for large‑scale digital transformation programs. Acting as a trusted advisor and executive‑facing guide, you lead clients from the earliest presales conversations through successful go‑live. This role blends strategy, solutioning, and hands‑on program leadership—ideal for someone with deep retail/digital expertise, strong executive presence, and a passion for solving complex problems.

• Lead end‑to‑end presales efforts, including discovery, solution framing, and executive‑ready presentations.
• Drive commercial outcomes tied to:
• Prospect‑to‑client conversion
• Account profitability and margin performance
• Add‑on revenue and account expansion
• Develop and refine SOWs that balance client needs with delivery feasibility and financial targets.
• Represent Skill Net’s value proposition with clarity, confidence, and consultative insight.

• Serve as the executive sponsor for major engagements, cultivating deep, trust‑based relationships with C‑suite leaders.
• Deliver strategic recommendations using structured thinking, creativity, and domain expertise.
• Lead high‑impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps.
• Maintain strong client satisfaction and long‑term account health (CSAT/NPS).

• Oversee multi‑phase, multi‑workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.).
• Ensure on‑time, on‑budget, and on‑scope delivery while guiding cross‑functional delivery teams.
• Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance.
• Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum.

• Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence.
• Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments.
• Continuously optimize delivery processes to enhance efficiency, predictability, and client value.

• Exceptional executive presence and the ability to influence and advise C‑level leaders.
• Proven success in presales‑driven consulting roles, including ownership of SOWs, commercial KPIs, and conversion outcomes.
• Expertise in Agile, Scrum, Kanban, and Dev Ops methodologies with the ability to tailor frameworks to client contexts.
• 10+ years of experience in retail or B2B commerce with deep understanding of domain‑specific challenges.
• Strong technical foundation (e.g., enterprise/solution architecture) enabling credible engagement with technical teams.
• Hands‑on experience with modern commerce ecosystems (Shopify, SAP Commerce, Kibo, Spryker, commerce tools, PIM, OMS, digital marketing/growth).
• Strong financial acumen including P&L ownership, budget management, and financial modeling.
• Comfortable working in highly ambiguous environments
• Bachelor’s degree required; MBA preferred.

Skill Net is committed to equitable, market‑competitive compensation. Total compensation for this role ranges from $150,000 - $200,000, based on experience and expertise. We offer a comprehensive benefits package including:

• Generous Medical, Dental, and Vision coverage
• Health spending accounts
• Long Term Disability
• 401(k) participation
• Flexib…