Product Manager – Digital Experience

Product Manager – Digital Experience page is loaded## Product Manager – Digital Experience locations:
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US Texas Remote time type:
Full time posted on:
Posted Todayjob requisition :
R0013892
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* Position Title:

Product Manager – Digital Experience
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* Location:

** Remote
* * About GTT:
** GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed.

Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit .
** Role

Summary:

** We are seeking a dynamic and driven Product Manager – Digital Experience to join the EVDX (Envision Digital Experience) team. This role is central to the transformation of GTT’s customer-facing portal, EVDX, which is undergoing significant investment to simplify, automate, and differentiate the digital experience. You will work closely with the Director of Digital Experience, design and development teams, and stakeholders across the business to deliver a human-centric, customer-first portal experience.
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* Key Responsibilities:

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* ** Product Ownership & Strategy**  + Define and evolve the vision and roadmap for EVDX portal components across quoting, ordering, assurance, service delivery, and more.  + Become a subject matter expert (SME) in multiple business domains to inform product decisions and drive innovation and improvement across the business.  + Challenge legacy processes and drive digital transformation through simplification and automation.
* ** Human-Centric Design & Agile Product Development**  + Collaborate with UX/UI designers and developers in a fast paced agile environment to deliver intuitive, customer-focused solutions.  + Ensure all design and development is grounded in solving real customer problems through human-centric design principles.  + Use tools like MURAL for process mapping and JIRA for writing clear, actionable requirements and user stories.  + Participate in sprint planning, backlog grooming, and testing to ensure quality and alignment with business goals.
* ** Stakeholder & Customer Engagement**  + Build strong relationships across departments including Customer Success, CX, Sales, Marketing, Training, and Operations to gather feedback and align on priorities.  + Facilitate workshops and discovery sessions to gather insights and validate solutions.  + Conduct direct customer interviews to uncover pain points, validate concepts, and inform product decisions.  + Evangelize the EVDX digital experience across the organization, driving adoption and continuous improvement.
* ** Feedback & Continuous Improvement**  + Collect and analyze feedback, bugs, and issues from internal teams and customers.  + Prioritize enhancements and fixes based on impact, urgency, and strategic alignment.  + Maintain a robust backlog and ensure transparency in prioritization and delivery timelines.
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* Required Qualifications:

*** Experience in Product Management for digital platforms or software tools, ideally in telecom or enterprise services.
* Familiarity with quoting, ordering, service delivery, and assurance processes.
* Understanding or willingness to learn Agile methodologies and
* Deep experience working in cross-functional teams.
* Excellent communication and relationship-building skills, with the ability to influence and collaborate across the organization.
* Self-motivated and directed,…