Junior Technical Account Manager

Apply for the Junior Technical Account Manager role at Ben Bridge Jeweler
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The Bridge team is seeking a Junior Technical Account Manager who will be responsible for supporting technical strategies that drive client satisfaction and campaign performance. This role provides technical support for client campaigns, working with internal stakeholders to optimize and troubleshoot; proposes solutions to opportunities presented while bridging the gap between customers and support teams to solve customer needs. The role advocates for customers, provides solutions, and manages completion of all client requests.

• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements as it relates to client campaigns
• Communicate and collaborate with internal teams regarding campaign delivery data pertinent to client and business goals
• Efficiently manage client Insertion Order data within our sales tools
• Develop client audience creation request submissions within our system
• Support and advocate on day‑to‑day inquiries and requests to improve efficiency and value in the use of Bridge’s platform
• Provide product department/developers with customers’ feedback to help identify potential new features or products
• Work with the product team to ensure that proprietary platform development aligns with client requests and requirements
• Serve as a trusted technical advisor for our clients and help them achieve strong technical use of the Bridge’s products and platform
• Ensure proper internal tools are utilized for the lifecycle of campaigns from flawless launch through timely billing
• Become the subject matter expert on the Bridge platform and services in order to train, consult, and field questions from our customers
• Advocate for the needs of our customers and raise critical customer concerns internally and mobilize resources to resolve issues; monitor product usage and provide actionable insights and recommendations on opportunities for improvement
• Understand the needs, growth opportunities, and pain points of specific accounts and partner with sales, product, and operations to recommend solutions to spur account growth

• Bachelor’s degree, ideally in Business Management, Marketing, or similar field
• At least 2 years of relevant experience in digital marketing with an agency, brand, and/or top online publisher
• Highly proficient in Excel; familiarity with JIRA and Google Analytics
• Excellent time management and project planning skills
• Proven track record of managing multiple projects simultaneously
• A critical thinker with top‑level problem‑solving skills
• Able to analyze data and provide insights

This is a remote/work‑from‑home role with a salary range of $60,700‑$67,000 per year.

• An opportunity to work with and directly impact our organization’s growth and revenue
• An opportunity to work with the latest technology
• Professional growth and development
• Competitive salary and compensation structure and benefits
• An enjoyable and evolving culture in a forward‑thinking company

Bridge is the people‑based marketing platform that helps you rise above advertising complexity. We can connect you to your true buying audience. Because we already know your next customer. We’ve created custom profiles for every one of the more than 250 million verified people in our platform and share insights nobody else has. Since our founding in 2010, Fortune 500 companies, leading agencies, and fast‑growing entrepreneurial businesses have trusted Bridge to build real‑world custom audiences and hyper‑engaged campaigns across all platforms.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

The duties listed above may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

Applicants have rights under Federal Employment Laws. Bridge participates in E‑Verify, is covered under the FMLA and the EPPA, and complies with EEOC standards.