IT Systems Engineer Remote

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower all of Omada.

The IT Staff Systems Engineer is a senior technical expert responsible for architecting, securing, and operating Omada’s core IT infrastructure across identity, endpoint management, networking, and enterprise SaaS platforms. This role combines deep technical expertise with cross-functional leadership to ensure that our systems are reliable, scalable, compliant, and aligned with the needs of a fast-growing, highly regulated healthcare organization.

This role serves as a subject matter authority on infrastructure architecture, identity and access patterns, system lifecycle management, and enterprise automation. The Staff Systems Engineer drives complex initiatives with minimal direction, anticipates long-term operational and architectural needs, and implements solutions that materially improve the stability, efficiency, and security of Omada’s environment.

This role operates at the intersection of Infrastructure, Security, Compliance, Finance, Care Delivery, P&C, and Engineering. Success requires exceptional ownership, the ability to break down ambiguity, strong communication across technical and non-technical teams, and a relentless focus on building scalable systems, eliminating operational friction, and enhancing the company’s security and compliance posture.

• Architect, implement, and own the lifecycle of Omada’s core IT infrastructure—covering identity, networking, endpoint management, and key SaaS platforms such as Okta, Meraki, Palo Alto, JAMF Pro, Google Workspace, Office 365, and Tines. Ensure all systems are designed for scalability, security, reliability, and ease of operation.
• Continuously evaluate infrastructure workflows to identify inefficiencies and drive improvements through automation and AI-powered solutions that enhance operational resilience and reduce manual effort.
• Lead incident and problem management, including high-severity response, root cause analysis, trend identification, and long-term remediation. Develop and maintain runbooks, reference architectures, and operational standards that improve consistency and reliability across the environment.
• Serve as a senior escalation point within the infrastructure support rotation, resolving complex issues and eliminating root causes through systemic fixes and improved patterns, tooling, and documentation.
• Establish long-term infrastructure strategies and roadmaps that guide architectural decisions, technology investments, lifecycle plans, and sequencing of major initiatives. Lead mission-critical infrastructure projects from initial design through successful delivery, ensuring solutions meet reliability, performance, compliance, and security requirements.
• Own system lifecycle and cost governance, including end-of-life planning, decommissioning, capacity forecasting, SaaS and tool rationalization, and continuous optimization of licensing, consumption, and infrastructure spend.
• Own operational governance across infrastructure systems, including technical change management (with SOX-aligned controls), configuration standards, architecture diagrams, security baselines, and maintaining audit-ready evidence for internal and external audit partners.
• Partner closely with Security to define, implement, and maintain secure configuration and hardening standards across identity, endpoints, and core systems, ensuring infrastructure consistently aligns with compliance and enterprise security requirements.
• Develop reusable automation and infrastructure patterns—including infrastructure-as-code modules, Tines automations, and standardized workflows—that scale operational efficiency and reduce recurring toil across IT and partner teams.

• Partner with teams across Security, Compliance, Engineering, Care Delivery, Finance, People & Culture, and other business units to align infrastructure capabilities with organizational needs and long-term technology strategy.
• Collaborate with…