Product Manager - Mercury Controllers

Location: California
Product Manager - Mercury Controllers
** Job :
** 43583

As a Product Manager for Mercury Controllers, you will play a critical role in understanding market needs and ensuring our Mercury controllers deliver real-world value to installers and end users. Leveraging your hands-on experience with physical access control products, you will influence design decisions and guide the lifecycle of HID’s world-class Mercury controller  this role, you will support the product management team by gathering insights from the field, conducting competitive research, and translating findings into actionable improvements.

You’ll collaborate closely with installers, engineers, and senior product managers to ensure our controllers are practical, reliable, and leading the market. This is a hands-on, customer-focused position—ideal for someone eager to build a career in product management. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here:  and  HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  
** As our Product Manager, Mercury Controllers, you’ll support HID’s success by:*
* * Gathering insights from the field by conducting installer studies and competitive research
* Identifying market and product opportunities – defining key initiatives, requirements & GTM
* Delivering clear and actionable product requirements and contribute to the Mercury roadmap
* Working with Mercury hardware daily – optimizing the Mercury requirements and solution
* Contributing to business case and go-to-market planning for new solutions
* Effectively managing customer requirements and expectations
* Monitoring new product performance metrics and user feedback – guiding improvements post launch
* Acting as the primary point of contact for the development team regarding technical questions and challenges during the development cycle, proactively identifying and mitigating technical risk
* Creating and maintaining technical product documentation, marketing materials and sales collateral
* Ensuring all internal and external documentation repositories are current
* Planning and documenting product lifecycle policies and customer communications
** Your Experience and Background include:*
* * Bachelor’s degree and 5+ years’ experience in a similar role
* Strong background in low voltage electronics – you are a hardware geek at heart!
* Strong background in physical access control (PACS) and/or intrusion detection (IDS)
* Product evaluation and/or competitive analysis
* Ability to read and interpret technical specifications, RFIs, journals and standards
* Present ideas and projects effectively before groups of individuals – from leadership to devs
* Experience in-or-around product management
* Deep understanding of software dev processes, system architecture, data structures & web technologies
* Strong technical product management background
* Knowledge of the Mercury product portfolio
* Background in APIs and software development
* Experience with Agile development methodologies (Scrum) & tools (Jira)
** What we can offer you:
*** Competitive salary and rewards package
* Competitive benefits and annual leave offering, allowing for work-life balance
* A vibrant, welcoming & inclusive culture
* Extensive career development opportunities and resources to maximize your potential
* To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
* ** Empowerment:
** You’ll work as part of a global team…