Remote IT Support Engineer | Networking & Helpdesk

Torus is a pioneering, sustainable energy solutions company based in Utah, dedicated to revolutionizing renewable energy storage and management.Our missionis to empower communities to become their own sustainable energy providers.

We are driven by a deep-rooted commitment to sustainability and community. We tackle critical challenges facing the American energy landscape. Our advanced Torus Spin Flywheel™ technology charges and discharges electricity 16 times faster than traditional batteries, ensuring rapid response to grid demands and enhancing energy efficiency.

Our advanced manufacturing, research, and development facilities in South Salt Lake and Springville, Utah drive continuous innovation, and our commitment to American manufacturing ensures quality and reliability. Join us at Torus and be part of an exciting team that is transforming the energy landscape.

About the Role

Torus is hiring an experiencedIT Support Engineerto join our growing team and company. The ideal candidate is passionate about supporting users in many aspects of Torus. The position will handle troubleshooting, maintenance, and documentation of Torus’ internal systems.

Responsibilities

• Serve as the primary point of contact for IT related issues or requests via email, slack or submitted ticket.
• Responsible for all aspects of an organization’s network systems including software, hardware and support.
• Document system configurations, procedures, and changes meticulously to ensure knowledge transfer and compliance.
• Manage the setup, configuration, and deployment of various platforms and systems across the organization.
• Administer user access and permissions within systems and platforms, ensuring proper levels of security and data integrity.
• Respond to performance issues and service outages.
• Updates/creates system documentation which may affect multiple teams.
• Other duties and projects as assigned.

Required Experience

• Bachelor’s degree; preferably in Network Security/ Engineering/ Administration, Computer Science, Information Technology, Information Systems, or a related field. Work experience may be evaluated in place of education.
• 2+ years experience in IT Helpdesk role.
• Hands-on experience with Windows 10/11, macOS, Linux, Office 365/Google Workspace.
• Experience with Jira ITSM and Slack for ticket management.
• Strong troubleshooting skills for hardware, software, and networks.
• Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
• Excellent communication and customer-service skills.

You’ll be a great fit if you have a passion for helping to solve complex climate challenges and are committed to finding new innovative ways to preserve and enhance our planet. As a member of a rapidly growing startup with an excitement to learn new technologies, you’ll add incredible value as a self-starter and apply your technical skills to empower our customers to discover, purchase, and install the Torus products that will help them live clean, renewable lives.

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Health Benefits Package:
  Choice between traditional PPO or HSA eligible medical plans;
  Dental insurance; and Vision insurance
• Human-centered Paid Time Off (based on employment status) including unlimited discretionary PTO or 10 days accrued PTO; 10-days paid company holidays;
  Waiting period-free 100% paid parental leave.
• Torus paid Life and AD&D Insurance with option to purchase additional coverage
• Voluntary Short- and Long-Term Disability Insurance

Background CheckAll candidates are subject to a background check.

Location + TravelThis position is primarily remote with in-office work as needed with some travel. The role is Utah-based remote with on-site work as needed in our South Salt Lake Headquarters Warehouse (air-conditioned). May require occasional onsite work in our Springville R&D warehouse (air-conditioned and non air-conditioned).

Compensation$70,000 - 80,000 (

Note:

We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work AuthorizationApplicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr