IT Field Technician

Overview

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for an IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in Boston, MA. This is a great opportunity for a self‑starter with a proven track record to develop, implement, and support various initiatives in the area of IT support.

Boston, MA (Remote position with required on‑site client visits)

• Attending customer support requests via phone, email or in person
• Performing server and network troubleshooting remotely and on site
• Doing application deployments
• Follow change control process
• Managing servers and network equipment
• Document and follow procedures
• Work on projects and tasks assigned in a timely manner
• Be available for emergencies and scheduled tasks during off business hours
• Be available for off hours on‑call rotation
• On‑site visits to client site as needed

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

• This is a Full‑Time position
• All standard benefits are included such as medical/dental/vision insurance and vacation time
• We encourage and reward professional certifications
• Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered
• This is a Remote position, but you need to visit the client location as per the need. Please do not apply if you are not local or are not willing to relocate