Desktop Support Specialist
Remote / Online - Candidates ideally in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2025-12-08
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
SISL Global
Remote/Work from Home
position Listed on 2025-12-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Desktop Support Technician – IS Infrastructure – Contract
Location:
Los Angeles, CA
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
- Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.
- 3-5 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem‑solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Entry level
Employment TypeContract
Job FunctionInformation Technology
IndustriesIT Services and IT Consulting
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