Principal Product Manager

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One Signal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize customer engagement, we enable over a million businesses to keep their users engaged and up to date by delivering billions of messages daily. 1 in 5 new apps launches using One Signal!

And we support companies in 140 countries! Our customers range from startups and small businesses just getting off the ground to established companies such as Zynga, USA Today, , Eventbrite, Tribune, and many more.

We’re Series C, venture‑backed by Signal Fire, Rakuten Ventures, Y Combinator, Hub Spot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington, as well as in the UK and Singapore with plans to expand locations in the future. Some roles are hybrid and will be listed as such.

We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in‑person in NY and other areas. Hiring in Singapore is done in partnership with a local EOR.

One Signal has a lot of the great tech‑startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make One Signal a uniquely great place to work.

Our product team helps build the future of how apps engage their users. We work side‑by‑side with One Signal’s engineering team to define APIs, white‑board product ideas, and create visual prototypes with our experienced design team. We live and breathe data – leveraging data to validate our hypotheses and the impact of our work.

• Own and drive strategy for a major product pillar or platform capability that spans multiple teams
• Define and execute One Signal’s AI product strategy, identifying opportunities where AI/ML can create step‑function improvements in customer engagement outcomes
• Own the roadmap for AI‑powered features and capabilities, balancing near‑term customer value with long‑term platform differentiation
• Partner with Engineering and Data Science teams to evaluate AI/ML approaches, define success metrics for AI features, and ensure responsible AI practices
• Establish product vision and strategy for your domain, translating company goals into actionable product initiatives
• Mentor and guide other PMs on the team, elevating product craft and strategic thinking across the organization
• Partner with Engineering and Design leadership to shape technical architecture and product decisions with significant long‑term impact
• Drive key business metrics and understand the P&L impact of your product decisions
• Represent Product externally – at conferences, with key enterprise customers, and in partnership discussions
• Leverage AI tools (LLMs, AI design tools, code generation) to rapidly prototype and validate product concepts, dramatically compressing ideation‑to‑validation cycles
• Lead field enablement initiatives and work closely with GTM teams to drive product‑led growth and expansion

• 10+ years of product management experience, with at least 3+ years operating at Principal/Staff level or equivalent scope
• Experience defining AI product strategy and translating AI/ML capabilities into customer‑facing value propositions
• Proven track record of defining and executing multi‑year product strategies that drive significant business impact
• Deep expertise in at least one domain relevant to One Signal (customer engagement platforms, marketing automation, messaging infrastructure, or developer platforms)
• Advanced technical fluency – ability to engage in architectural discussions, make complex technical tradeoffs, and guide API design decisions
• Strong executive presence and ability to influence senior leadership and cross‑functional partners
• Demonstrated experience mentoring other PMs and elevating product practice across an…