Documentation and Training Specialist

Overview

Cor Vel’s Documentation and Training team facilitates learning transfer to improve performance across the organization. We collaborate with stakeholders across the enterprise—including product managers, software development, field operations, account management, sales, marketing, IT, and HR—to deliver high-value training materials that make a measurable difference in outcomes.

We are looking for an excellent written and visual communicator who wants to work within a collaborative, creative team and operate as a sought-after, strategic business partner delivering high value training materials that make a meaningful, measurable difference in outcomes. We enjoy working on a wide range of projects in different mediums including e-learning, online help, hosted training, and video.

As AI tools become more integrated into our applications, the role also requires strategic, consultative, and analytical skills alongside content creation.

This is a remote position. Must be able to travel to Portland, OR 1-2 times a year. Local candidates more often

• Design and deliver instructional materials:
• Consult and work closely with product managers, software developers, testers and business to identify needs, instructional requirements, and return on investment
• Create, curate and keep content up to date, including e-learning, online help, job aids, explainer videos
• Lead and/or participate in synchronous and asynchronous training sessions that maximize performance and knowledge transfer
• Conduct focus groups and other outreach to discover usage patterns, potential issues, and enhancements to report to product management and development

• Support other trainers and informal trainers:
• Provide guidance to people in other business units and operational departments who need help navigating the LMS or using available tools like PowerPoint and Snipping Tool

• LMS Administration
• Help manage the LMS through creation and curation of courses, enrollments, notifications, reporting and learning plans

• Application integration
• Work with developers to integrate help files and training materials into enterprise applications for just-in-time assistance

• Healthcare experience preferred, or demonstrate strong business acumen from prior roles
• Experience working with and designing materials for a wide variety of audiences and stakeholders including workers’ compensation, claims professionals, case management, medical bill review, IT, HR, sales, and account management
• Experience working within a software development process, including requirements analysis and communicating with developers to interpret for end-users
• Exceptional written communication skills: ability to write clear, concise, grammatically correct materials, and edit/proofread your own work.
• Excellent design sense and ability to create well-organized materials that conform to departmental style guidelines
• Empathetic collaborator with subject matter experts able to translate complex technical and business information into content that is understandable to the relevant audience
• Demonstrate strong knowledge of instructional design, delivery, and verification of understanding, including feedback loops
• Exhibit adaptability and willingness to learn and adopt new tools and methodologies, especially AI-driven solutions
• Ability to quickly learn and adopt new technologies, especially staying current with AI advancements in instructional design and content management applications

• Proficiency with Microsoft Office, especially PowerPoint, Teams, and Share Point
• Proficiency with online help publishing, content management, and software simulation applications such as Mad Cap Flare, Articulate, Adobe Captivate, or similar software
• Experience working with a learning management system (LMS) such as Docebo, Talent LMS or similar
• Practical experience with AI tools such as Microsoft Copilot
• Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment
• Familiarity with workers’ compensation and healthcare management

Cor Vel uses a market based approach to pay and our salary ranges…