Technical Support Engineer II - Microsoft

Employer Industry: Software Solutions and Digital Agreements

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Collaborative and inclusive company culture
- Chance to make a significant impact on customer satisfaction and product improvement
- Engage with cutting-edge technology in e-signature and contract lifecycle management

What to Expect (Job Responsibilities):
- Provide advanced technical support for the employer’s Microsoft integrations, including SharePoint, Power Automate, Dynamics, and Logic Apps
- Manage and resolve escalated support cases related to API usage, embedded workflows, network issues, authentication, and system integrations
- Utilize technical expertise to increase customer adoption and troubleshoot complex scenarios
- Analyze product logs and network traces using tools such as Wireshark and Fiddler
- Identify product defects and suggest improvements to enhance Microsoft-related customer workflows

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline
- 2+ years of experience in SaaS technical support or NOC roles
- Hands-on experience with Microsoft SharePoint (on-prem and SaaS), Power Automate, Dynamics, and Logic Apps
- Experience in Microsoft system administration
- Proficiency with log analysis tools such as Wireshark, Fiddler, or Charles Proxy

How to Stand Out (Preferred Qualifications):
- 1–2+ years as a Support Expert for the employer or similar technologies
- Strong communication skills across technical and non-technical audiences
- Familiarity with the employer’s CLM workflows and architecture

- Experience with REST and SOAP APIs, SDKs, and authentication (SAML, OAuth)
- Microsoft certifications or equivalent industry credentials

#Software Solutions #Technical Support #Remote Work #Career Growth #Customer Success #Microsoft Integrations

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