Hospitality IT Manager; Hybrid Model

At Sentry, we’re more than just insurance—and we can offer you more than just a job. We want you to enjoy a career with us, where you’re in the driver’s seat of your career path with access to resources to help you succeed personally and professionally.

The Hospitality IT Manager is responsible for overseeing and enhancing the technology infrastructure and productivity tools used by all associates at Sentry's various Hospitality properties (golf course/pro shop, field house, boutique hotel, and restaurants). In this role you will help to ensure that the organization's network, client computing, collaboration, and communication technologies support its business goals, improve productivity, and enhance the associate and guest experience.

You will lead a team of IT professionals, manage vendor relationships, and stay up-to-date with the latest technology trends to implement effective solutions. A significant focus of this role is delivering an exceptional customer experience and ensuring the technology services utilized by Hospitality associates and guests are available and performant.

What You’ll Do

You’ll be a valuable contributor to our team. As a Sentry associate, we believe in your skills and knowledge. Your input and participation matters. You’ll have the opportunity to:

• As a Hospitality IT Manager, you will:

  • Lead and mentor a team of engineers, fostering a culture of collaboration, innovation, and excellence.

  • Maintain an awareness of industry trends and collaborate with internal stakeholders to understand their technology needs and define a product vision that aligns with business and technology objectives.

  • Develop and implement user support strategies ensuring the team delivers high-quality, timely support to both internal and external customers while leveraging customer service metrics to assess effectiveness.

  • Identify opportunities for automation and self-service within Hospitality operations, including repetitive tasks, manual processes, and workflow optimizations.

  • Oversee the planning, execution, and delivery of Technology projects, ensuring they are completed within scope, budget, and timeline constraints and are aligned with project vision

• What it Takes:

  • Bachelors Degree or equivalent work experience.

  • Minimum of 5 years related work experience.

  • Demonstrated commitment to providing excellent customer service and enhancing the employee experience.

  • Experience building and operating solutions that support technology pillars within the Workplace Technology group (e.g. Client Computer/ Software Distribution/ Collaboration/ Communication/ Service Management).

  • Strong leadership and problem-solving skills.

  • Successful track record of solution delivery and experience with project management practices.

  • Ability to communicate, both written and presentation, to appropriate audiences.

If you have experience in the skills listed above, please consider joining our Sentry team!

What You’ll Receive

You can enjoy a complete benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, associate discounts, volunteer time off and more!

You want a positive work/life balance. Our hybrid work model allows you to enjoy the benefits of working from home, but also provides the opportunity for team building and collaboration when working in the office. To help you work effectively and comfortably in both locations, we provide you with equipment to work at home and in the office.

About Sentry

Our Background
:
We’re part of one of the largest and most financially secure mutual insurance groups in the nation. We’ve earned an A+ rating from AM Best every year since 1992. Our associates bring together diverse backgrounds, experiences, and skillsets to make Sentry who we are. We’re honored to earn a spot on Forbes list of America's Best Midsize Employers, joining a select group of 400 companies.

We’re in the business of helping others, and that includes the communities where we live and work. Our annual United Way campaign has raised more than $1 million for the past several years.

Our Stevens Point campus offers a full-service fitness center, swimming…