GTM Systems, Senior Manager

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new‑generation cloud technology within global hospitality. With our industry‑leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole… 🐇

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

Mews is hiring the GTM Systems, Senior Manager to architect, build and govern the systems that power our global revenue engine. This leader will bring engineering discipline to our approach to building systems, processes and workflows around Salesforce, Gainsight, Nue, Gong, Clay, Hub Spot, and our data platform and should continuously be seeking opportunities to integrate AI for enhanced productivity and insights.

Their north star should be maintaining high‑complexity logic with near‑zero admin.

You will sit in Rev Ops and partner tightly with Sales, Marketing, Customer Success, Financial Systems, Fin Ops and Product to design a robust end‑to‑end architecture, modernize integrations, and build the foundation for a GTM Engineering function.

To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

• Own the multi‑year GTM systems architecture with Salesforce as the operational hub and Nue as the quote‑to‑cash backbone.
• Define and maintain a unified GTM data model and event contract spanning Salesforce, Hub Spot, Gainsight, Nue, and Databricks.
• Establish scalable integration patterns and performance SLAs across all GTM tools.

Critical Workflows & Initiatives

Lead the redesign and implementation of the systems that matter most for Mews’ growth:

• Leadlifecycle&routing: Hub Spot→Salesforce MQL criteria, scoring, SLAs, SDR routing, re‑MQL logic. Building an engine to maximize conversion and minimize time to first touch.
• CPQ & ordering: Nue quote templates, catalog structure, pricing logic, approvals, activation workflows, change‑orders, and churn‑per‑product automation.
• Account hierarchy & identity: Resolve parent‑child entity identities specific to hospitality and product‑level status gaps, enforce deduplications.
• Renewals & churn: Build per‑product lifecycle and CS workflows; integrate Gainsight and Salesforce for onboarding and handovers.
• Omnichannel service: Ada(chatbot) optimization, Aircall integration, routing, and caseflows.
• Attribution, scoring & intelligence: Operationalize Gong signals and Clay enrichment into next‑best‑action workflows and forecasting models.

Engineering Rigor , Delivery and Integrations

• Define, implement and enforce engineering best standards including CI/CD, code review, branching strategies, CI/CD and environment progressions.
• Implement automated end‑to‑end regression testing across tools like Salesforce, Hub Spot and Nue with clear coverage requirements and pre‑release checks.
• Define and maintain core architectural patterns for automation, reusability, integrations and data contracts.
• Own reliability for all GTM integrations and mission‑critical products by setting up SLOs, building monitoring and managing incident responses and RCA workflows.
• Enforce secure, auditable permission models and compliance controls in partnership with Security and IT.
• Track and improve delivery of metrics such as cycle time, throughput, and time‑to‑recovery.
• Set capacity allocation across KTLO, stability and roadmap work to ensure predictable delivery.
• Run…