Business Analyst​/Quality Assurance Analyst

Job Summary

Donegal Insurance Group has an opening for a Business Analyst/Quality Assurance Analyst
. As a member of our Claims team, this position collaborates with business users and the technical team to translate user requirements into high‑level system specifications, develop and coordinate user testing, and assist in the training and implementation of new systems or enhancements. The analyst also supports the planning, design, and execution of Claim Center application testing. This position is based in our Marietta, PA home office on a hybrid schedule.

• Gathers, analyzes, and documents user needs and requirements and assists technical staff in translating the requirements into system specifications.
• Assists with the project in facilitating and formulating a solutions path.
• Elicits actual needs of stakeholders and aligns the needs of business units with technological capabilities.
• Participates in project status meetings, documenting and distributing meeting minutes.
• Coordinates and assists all aspects of implementation, including user training and producing user procedures and documentation.
• Designs and develops test cases, test scripts, and validation processes based upon system requirements and functional specifications in an agile software development environment.
• Conducts and coordinates post‑implementation testing and routine proactive follow‑up with business units to ensure a quality product and high level of functionality.
• Provides daily support for Claims business units, offering technical guidance, troubleshooting software issues, and working with Claims Staff to meet business goals and needs.
• Assists in project management responsibilities.
• Assists in troubleshooting technical and functional issues with various business initiatives.

• Bachelor’s Degree in Computer Science, Business Systems, or equivalent experience.
• 3 years of Business Analyst and/or Quality Assurance Analyst experience with a working knowledge of the Company’s primary systems.
• Previous insurance‑related experience preferred.

The pay range for this position is $60,000 to $80,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.
Ongoing applications are being accepted.

Donegal Insurance Group offers a comprehensive benefits package for all full‑time, permanent positions, including:

• Medical, Dental, and Vision Coverage
  :
  Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%.
• Paid Time Off
  :
  Paid vacation, sick days, paid holidays, & bereavement days.
• Career Development
  :
  Including college partnership discounts and industry designation reimbursements.

Additional benefits include company‑paid basic life insurance; short‑ and long‑term disability insurance; employee stock purchase plan; and employee assistance program. Learn more about our full benefit offerings.

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico, and Arizona, business is conducted under the Mountain States Insurance Group name; in Michigan, business is conducted under the Michigan Insurance name.

Each department and position may have a different arrangement. For a position without an onsite expectation, the ideal candidate must live within our footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and WV. (Please note, this list is subject to change without notice.)

Donegal Insurance Group participates in E‑Verify in the following states:
Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of these states, please review the Notice of E‑Verify Participation Poster and the Right to Work Poster.

• Notice of E‑Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)