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Lead Account Manager

Remote / Online - Candidates ideally in
Virginia, St. Louis County, Minnesota, 55792, USA
Listing for: Fivetran
Remote/Work from Home position
Listed on 2025-12-09
Job specializations:
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 185000 USD Yearly USD 185000.00 YEAR
Job Description & How to Apply Below
Position: Lead Support Account Manager

Employer Industry: Data Integration and Cloud Services

Why consider this job opportunity:
  • Salary up to $185,000 USD
  • 100% employer‑paid medical insurance
  • Generous paid time‑off policy, including holidays and volunteer days off
  • Professional development and training opportunities
  • Access to an innovative mental health support platform
  • Opportunity to work remotely within the East Coast time zone of the United States
What to Expect (Job Responsibilities):
  • Serve as the primary support liaison for Premium customers, building strong, long‑term relationships.
  • Deliver a high‑touch, white‑glove support experience, managing case engagements and escalations.
  • Lead customer operational and health reviews, utilizing data to guide performance discussions.
  • Advocate for customer interests across Support, Product, Engineering, and Customer Success.
  • Mentor junior team members on best practices and complex customer scenarios.
What is Required (Qualifications):
  • 7+ years in Support Account Management, Technical Account Management, or a similar senior‑level role.
  • Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), or data integration.
  • Exceptional communication and presentation skills, including executive‑level communication.
  • Proven ability to navigate complex customer environments and manage high‑severity issues.
  • Excellent organizational skills with the ability to manage multiple priorities.
How to Stand Out (Preferred Qualifications):
  • Experience with Zendesk, Support Logic, or Jira.
  • Experience presenting in QBRs or executive customer forums.
  • Familiarity with data integration workflows or enterprise data systems.
  • A collaborative, proactive mindset.

#Data Integration #Cloud Services #Customer Success #Remote Work #Career Opportunity

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