Lead Account Manager

Employer Industry: Data Integration and Cloud Services

• Salary up to $185,000 USD
• 100% employer‑paid medical insurance
• Generous paid time‑off policy, including holidays and volunteer days off
• Professional development and training opportunities
• Access to an innovative mental health support platform
• Opportunity to work remotely within the East Coast time zone of the United States

• Serve as the primary support liaison for Premium customers, building strong, long‑term relationships.
• Deliver a high‑touch, white‑glove support experience, managing case engagements and escalations.
• Lead customer operational and health reviews, utilizing data to guide performance discussions.
• Advocate for customer interests across Support, Product, Engineering, and Customer Success.
• Mentor junior team members on best practices and complex customer scenarios.

• 7+ years in Support Account Management, Technical Account Management, or a similar senior‑level role.
• Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), or data integration.
• Exceptional communication and presentation skills, including executive‑level communication.
• Proven ability to navigate complex customer environments and manage high‑severity issues.
• Excellent organizational skills with the ability to manage multiple priorities.

• Experience with Zendesk, Support Logic, or Jira.
• Experience presenting in QBRs or executive customer forums.
• Familiarity with data integration workflows or enterprise data systems.
• A collaborative, proactive mindset.

#Data Integration #Cloud Services #Customer Success #Remote Work #Career Opportunity