Regional TULA Deployment and Support Team Analyst at Trillium Health Resources

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Working Title: Regional TULA Deployment and Support Team Analyst

FLSA Status: Exempt

Posting Salary Range:$50,932 - $66,837

Office

Location:

Remote within Trillium’s South Central or Southern Region of North Carolina. Counties included:
Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, Wayne, Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson and Scotland.

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time.

Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

Trillium Health Resources has a career opportunity for a Regional Trillium Ultimate Living Assistant (TULA) Deployment and Support Team Analyst to join our Innovations Department. This position has face-to-face interaction with Trillium members and provides direct support to recipients enrolled in the TULA project. This type of support includes traveling for site visits across Trillium’s catchment area to install equipment, conducting preliminary training for the member, serving as the contact between the member and the equipment vendor, and other combinations of technical and human interface duties.

The Regional (TULA) Deployment and Support Team Analyst position is responsible for providing first and second level support and guidance to non-technical people for all technology within the TULA member deployed technical stack.

• Deploy technical equipment into member care settings.
• Set up and configure new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones, and other peripherals.
• Investigate and resolve all technology issues related to member IT equipment.
• Schedule and coordinate customer in-home support for the installation of new software or to perform hardware or software break/fix activities.

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Typical working hours are 8:30am-5pm
• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Education/

Experience:

• High School diploma/GED and three (3) years of work experience focused on technology. Applicable certification(s) may be substituted to equivalent degree or experience requirements.
• Associate’s degree and a minimum of one (1) year of work experience focused on technology. Applicable certification(s) may be substituted to equivalent degree or experience requirements.
• Equivalent combination of education/experience.

Preferred Experience: Minimum of one (1) year working in a technical customer service role preferred. Prefer experience in…