End User Support-IT Field Services

Overview

Job Title:

End User Support-IT Field Services

Location:

Fall River, MA (Remote position with travel within Massachusetts)

Job

Schedule:

Monday-Friday, 8 a.m.

-5 p.m.

Salary: $25-$28.50 per hour, depending on experience.

• Bachelor’s degree in Information Technology preferred or 2-4 years of technical support experience.
• Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation;
  Relevant and Current Operating Systems qualifications such as MCSA, MCSE, A+, Network+.
• Solid understanding of:
  • Microsoft Office Applications
  • Office
    365, One Drive
  • Microsoft Teams
  • Windows 10 OS, Windows 11 OS a plus
  • Android OS, iOS
  • Active Directory, EntraID
  • Intune Auto-pilot
  • Networking (TCP/IP, WINS, DNS, DHCP)
  • ITIL Service Management through Service Now
  • Single Sign-On concepts
  • MDM Solutions
• Firm working knowledge of systems support concepts, practices and procedures for Windows, Chrome, and mobile applications.
• Intermediate ability to troubleshoot or diagnose problems and provide possible solutions.
• Some project/process management skills.
• Advanced equipment operation skills—to use all office equipment and train end users.
• Exceptional written and verbal communication skills, with the ability to interact effectively with a diverse audience.
• Ability to document technical solutions for review by both technical teams and end users.

• Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network issues, mobile devices, and collaboration tools while delivering white-glove service with discretion, responsiveness, and minimal disruption.
• Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, One Drive, and secure remote access.
• Triage and resolve escalated issues from the Help Desk.
• Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
• Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades; provide feedback on recurring issues and recommend improvements.

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well‑being.

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first Accent Care-branded scrubs for patient-facing employees
• And more!

Our investment in you continues:
We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek, reflecting our shared commitment to excellence, integrity and compassion as we shape the future of aging in place.

At Accent Care, you’re part of a community that cares — for patients and each other. We offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.