Senior Design Operations Manager Waltham, MA or Remote

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non‑profits and individuals to succeed by giving them all the help and tools they need to grow online.

We’re energized by new challenges and new possibilities—and we’re just getting started!

We are seeking a proactive and strategic Senior Design Operations Manager to drive operational excellence and cultural consistency across our growing Product Design organization. This role focuses on optimizing our core design processes, improving cross‑functional collaboration, and scaling our team's collective impact. You will be the central force responsible for removing friction from the design lifecycle, managing team rituals, and ensuring our designers, researchers, and content strategists can focus on delivering customer value efficiently.

• Workflow Optimization: Identify and address bottlenecks and friction points within the end‑to‑end design lifecycle (e.g., discovery, critique, stakeholder review, and engineering handoff).
• Process Standardization: Design, implement, and maintain standardized, efficient operating procedures and templates for the Design organization to ensure predictable quality and maximize velocity.
• Resource and Capacity Tracking: Partner with Design Leadership to manage project prioritization, track team capacity, and assist with resourcing strategies to ensure designers are allocated to high‑impact work.
• Knowledge Management: Establish and govern a central repository for operational knowledge, ensuring documentation for processes, roles, and collaboration models is clear, accessible, and current.

• Tool Advocacy: Define and champion best practices and standardized workflows for the team's current core design technology, including Figma, prototyping tools, and research platforms.
• Emerging Tool Evaluation: Strategically evaluate and make recommendations on emerging tools and technologies to ensure the design stack remains efficient, secure, and future‑proof.

• Design Culture & Rituals: Own the planning, logistics, and facilitation of key design team rituals, including large‑scale design critiques, quarterly planning sessions, and all‑hands meetings, fostering a connected and engaging team culture.
• Onboarding & Enablement: Develop and execute a comprehensive onboarding program for all new design, research, and content team members, ensuring rapid and effective integration into our processes and standards.
• Communication: Manage and coordinate internal and external communications for the design team, ensuring transparency and alignment with key partners in Product and Engineering.

• Experience: 5+ years of professional experience in a Design Operations, Program Management, or a similar operational role supporting a large UX or Product organization.
• Process Design: Proven expertise in mapping, optimizing, and scaling complex design workflows within a technology company.
• Tool Familiarity: Deep working familiarity with modern design technology, especially Figma for component library management and collaboration.
• Communication & Influence: Exceptional written, verbal, and presentation skills, with a track record of successfully driving process adoption and influencing stakeholders across various disciplines.
• Organizational
  
  Skills:
  
  Meticulous organizational skills with a keen eye for detail and the ability to manage complex schedules and logistics for a distributed or hybrid team.
• AI/Future‑Forward Operations: Familiarity with AI‑powered tools that streamline design processes (e.g., automated documentation, asset tagging, or large‑scale data analysis of design feedback). Demonstrated ability to assess and implement new operational technologies to increase team efficiency and scale.

The specific salary offered to a…