Director, Falcon Complete; Remote

Crowd Strike, Inc.

Full time

R25205

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We're also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

Crowd Strike is looking for highly motivated, self-driven, and experienced leaders dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world.

Our Crowd Strike Managed Services team offers opportunities to expand your skill set through a wide variety of engagements including front page incident response investigations, leading a highly capable team of Managers / Analysts detecting and responding to incidents as they occur in real-time for our customers.

• Do you find yourself interested in overseeing a team that’s putting their hands‑on technical skills to the test in detecting, containing, and remediating incidents?
• Are you self‑motivated and looking for an opportunity to rapidly accelerate your skills?
• Do you crave new and innovative work that actually matters to your customer?
• Do you have an Incident Response or Information Security background that you’re not fully utilizing?
• Are you capable of leading teams and interacting well with customers?
• Do you love working around like‑minded, smart people whom you can learn from and mentor on a daily basis?

• Oversee a team of Managers and the Security Operations Analysts.
• Partner with business stakeholders to assist in defining the strategic cybersecurity objectives and goals.
• Assist with setting and advancing the strategic vision for the Falcon Complete team.
• Ensure the team continue to lead the Security Operations functions that consist of:
  • Monitoring, Analysis, and Remediation activities
  • Customer Onboarding (Program Management)
  • Development Operations
• Direct functional management of the Managers and ensure their teams are adequately equipped.
• Manage budget for corresponding operation costs (labor, training, software, etc.).
• Provide escalation path for issues identified by the operations team or customers.
• Participate in reporting requirements to Falcon Complete leadership.
• Partner with Sales on major deals for the Falcon Complete team.
• Maintain healthy ARR figures for your region.

Successful candidates will have experience in one or more of the following areas:

• Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hacktivists.
• Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise.
• Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation.
• Network Forensic Analysis: knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs.
• Malware Analysis: ability to perform static and dynamic malware analysis to understand the nature of malware.
• Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations.
• Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network…