Mid-Level ServiceNow Developer; REMOTE

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Mid-Level Service Now Developer to support KMS and our government customer. This position is remote. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Management Solutions (KMS) is seeking a motivated Mid-Level Service Now Developer join our IT team and contribute to the design, development, and implementation of Service Now (SNOW) solutions that support our business operations. This role offers an excellent opportunity for a junior to mid-level developer to grow their Service Now expertise while working on diverse projects and learning from senior team members.

The ideal candidate will have foundational Service Now experience and a strong desire to advance their technical skills.

The Mid-Level Service Now Developer will work under the guidance of senior developers and collaborate with business stakeholders to configure and customize the Service Now platform. This individual will contribute to development efforts, learn best practices, and support the delivery of Service Now modules and integrations. Principal responsibilities include but are not limited to:

• Configure and develop Service Now applications and modules, primarily in ITSM and other platform capabilities
• Develop and maintain workflows, business rules, UI policies, client scripts, and catalog items
• Assist with system integrations between Service Now and other applications using REST, SOAP, and integration tools
• Write and maintain clear, well-documented code following established development standards
• Participate in requirement gathering sessions with business analysts and stakeholders
• Perform unit testing and support user acceptance testing activities
• Troubleshoot and resolve technical issues within the Service Now platform with guidance from senior team members
• Participate in code reviews and incorporate feedback to improve development skills
• Assist with platform upgrades, testing, and release management activities
• Create and update technical documentation for configuration and customization work
• Stay current with Service Now platform updates and participate in training opportunities
• Support production incidents and service requests as needed
• Support Agile development approach for feature and platform delivery
• Support change management activities related to Service Now implementation

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Minimum 1-4 years of hands‑on Service Now development experience
• Experience with at least (2) full lifecycle Service Now implementations (Design through O&M)
• Experience working with at least one Service Now module (ITSM, ITOM, ITBM/SPM, CSM, HR, or others)
• Practical experience with Service Now development tools and scripting

• Working knowledge of JavaScript and ability to write functional scripts
• Understanding of Service Now platform basics including tables, forms, lists, and UI configuration
• Experience with Service Now development tools:
  Business Rules, Client Scripts, UI Policies, Script Includes, Workflows
• Basic understanding of web technologies: HTML, CSS, XML, and JSON
• Familiarity with REST and SOAP APIs and basic integration concepts
• Basic understanding of ITIL processes (Incident, Problem, Change, Service Request)
• Fundamental database concepts and querying capabilities
• Ability to follow technical documentation and coding standards
• Strong willingness to learn and develop new technical skills
• Good analytical and problem-solving abilities
• Effective communication skills with ability to ask clarifying questions
• Team player who collaborates well with others
• Ability to manage time effectively and meet deadlines
• Attention to detail and commitment to quality work
• Customer service mindset with focus on…