Senior Level ServiceNow Developer; Remote

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Senior Level Service Now Developer to support KMS and our government customer. This position is remote. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Management Solutions (KMS) is seeking an experienced and certified Senior Service Now Developer to join our IT team and lead the design, development, and implementation of Service Now (SNOW) solutions that drive business value and operational excellence. This role will be responsible for architecting and delivering complex Service Now applications, mentoring junior developers, and serving as a technical subject matter expert across the Service Now platform.

This role is critical in ensuring the successful delivery of our Service Now initiatives while maintaining Agile best practices throughout the project lifecycle.

The Senior Level Service Now Developer works closely with business stakeholders, IT leadership, and cross-functional teams to translate business requirements into scalable technical solutions on the Service Now platform. This individual will lead development efforts, establish best practices, and ensure the successful delivery of Service Now modules and integrations. Principal responsibilities include but are not limited to:

• Design, develop, configure, and implement Service Now applications and modules across ITSM, ITOM, ITBM, and other platform capabilities
• Serve as a primary point of contact between the SNOW development team and business stakeholders to promote transparency and visibility around the SNOW platform.
• Lead technical design sessions and create architectural documentation for complex Service Now solutions
• Develop custom applications, workflows, business rules, UI policies, client scripts, and integrations using JavaScript, APIs, and web services
• Perform system integrations between Service Now and third-party applications using REST, SOAP, and other integration methods
• Mentor and provide technical guidance to junior developers and team members
• Conduct code reviews to ensure adherence to development standards and best practices
• Troubleshoot and resolve complex technical issues within the Service Now platform
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications
• Stay current with Service Now platform updates, new features, and industry best practices
• Participate in platform upgrades, testing, and release management activities
• Create and maintain technical documentation for all development work
• Support Agile development approach for feature and platform delivery
• Support change management activities related to Service Now implementation

• Bachelor’s degree in Computer science, Information Technology, or related field, or equivalent work experience
• Minimum 5-7 years of hands-on Service Now development experience
• Experience with at least (2) full lifecycle Service Now implementations (Design through O&M)
• Proven track record of developing in multiple Service Now modules (ITSM, ITAM, ITOM, ITBM/SPM, CSM, HR, or Security Operations)
• Experience with Service Now platform upgrades, migration, and or integration projects
• Must hold at least one of the following certifications:
• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist in one or more areas
• Service Now Certified Technical Architect (CTA) or working toward certification

• Experience with Service Now Performance Analytics and Reporting
• Experience with Service Now ITOM Discovery, Service Mapping, or Event Management
• Experience with Service Now ATF (Automated Test Framework)
• Knowledge of Service Now Integration Hub and spoke configurations
• Strong understanding of Service Now platform architecture, data models, and configuration management database (CMDB)
• Extensive experience with Service Now development tools:
  Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, Flow Designer
• Experience with Service Now Service Portal and UI Builder development
• Understanding of ITIL processes and best practices
• Knowledge of Agile/Scrum development methodologies
• Strong analytical and problem-solving abilities
• Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
• Proven leadership and mentoring capabilities
  
  Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to quality
• Customer service orientation with focus on delivering business value
• Ability to work effectively in both…