ServiceNow Test Engineer; REMOTE

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Service Now Test Engineer to support KMS and our government customer. This position is remote. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Management Solutions (KMS) is seeking a detail-oriented Service Now Test Engineer to ensure the quality, functionality, and reliability of our Service Now platform through comprehensive testing strategies and quality assurance practices. This role is responsible for designing and executing test plans, automating test cases, identifying defects, and collaborating with development teams to deliver high-quality Service Now solutions. The ideal candidate will have strong knowledge of Service Now, testing expertise, and a passion for quality assurance with experience in both manual and automated testing methodologies.

The Service Now Test Engineer will work closely with developers, business analysts, and stakeholders to validate Service Now configurations, customizations, and integrations. This individual will establish testing standards, create comprehensive test scenarios, and ensure all Service Now deliverables meet functional requirements and quality standards before production deployment.

• Design, develop, and execute comprehensive test plans and test cases for Service Now applications and modules

• Perform functional, regression, integration, and user acceptance testing (UAT) across Service Now platform

• Create and maintain automated test scripts using Service Now Automated Test Framework (ATF)

• Validate Service Now configurations including workflows, business rules, UI policies, client scripts, and catalog items

• Test Service Now integrations with third-party systems

• Identify, document, and track defects using Service Now or similar bug tracking tool

• Conduct performance and load testing to identify bottlenecks and optimize platform performance

• Validate Service Now platform upgrades, patches, and release deployments

• Collaborate with developers to reproduce and troubleshoot defects

• Create and maintain test data sets for various testing scenarios

• Review requirements and technical specifications to ensure testability

• Participate in requirement analysis and provide QA input during design phase

• Perform smoke testing and sanity testing after deployment

• Execute accessibility testing to ensure Web Content Accessibility Guidelines (WCAG) compliance

• Validate security configurations and access controls

• Document test results, metrics, and quality reports for stakeholders

• Participate in release planning and provide QA estimates

• Contribute to continuous improvement of QA processes and standards

• Support change management activities related to Service Now implementation & user adoption

• Minimum 3-5 years of experience in software quality assurance and testing

• At least 2-3 years of hands‑on Service Now testing experience

• Proven experience with manual and automated testing methodologies

• Experience testing Service Now ITSM modules (Incident, Problem, Change, Service Catalog)

• Practical experience creating and executing test cases and test plans

• Experience with defect tracking and test management tools

• Experience with Agile/Scrum development methodologies

• Strong knowledge of Service Now platform functionality and architecture

• Proficiency with Service Now Automated Test Framework (ATF) for test automation

• Experience with various testing types (functional, regression, integration, UAT, smoke testing)

• Understanding of Service Now development components (workflows, business rules, client scripts, UI policies)

• Knowledge of REST/SOAP API testing and tools (Postman, SoapUI, REST clients)

• Familiarity with test management & defect tracking tools (Service Now, Jira, Zephyr, qTest, or similar)

• Knowledge of SQL and database querying for data validation

• Understanding of Service Now tables, forms, and data relationships

• Experience with Service Now update sets and application deployment testing

• Basic understanding of web technologies (HTML, CSS, XML, JSON)

• Familiarity with reporting and analytics tools

• Excellent documentation and technical writing abilities

• Effective communication skills for reporting defects and collaborating with teams

• Critical thinking skills to identify edge cases and potential issues

• Team collaboration skills with developers and business analysts

• Time management skills to meet release deadlines

• Understanding of Service Now ITOM modules (Discovery, Service Mapping, Event Management)

• Experience testing Service Now custom applications and scoped apps

• Knowledge of Service Now Flow Designer and workflow testing

• Experience with…