Manager, Salesforce CRM; Operational Lead

Manager, Salesforce CRM (Operational Lead)

Apryse is looking for a Manager of Salesforce CRM (Operational Lead) to oversee day‑to‑day operations, drive improvements, and guide the Salesforce Admin team. If you thrive in ambiguity, are a proactive leader, and have strong Salesforce expertise, we’d love to hear from you.

$95,000.00/yr – $/yr

As player/coach of the Salesforce Admin function, you will execute configuration work, support the business, guide junior admins/contractors, and ensure our core GTM systems run smoothly. This role focuses on day‑to‑day operational leadership with a view toward growth, and requires working Eastern Standard Time (EST) hours to collaborate with a global team.

• Operational lead for the Salesforce Admin team (player/coach model).
• Oversee workload management, ticket triage, prioritization, and issue resolution.
• Provide guidance, feedback, and support for junior admins and contractors.
• Build the team from the ground up – establishing processes, norms, and expectations.
• Perform and oversee configuration across Sales Cloud, Service Cloud, and CPQ.
• Build and optimize flows, fields, objects, validation rules, record types, permissions, and layouts.
• Maintain org structure, documentation, data hygiene, and change‑management standards.
• Conduct quality checks and confirm changes follow defined deployment processes.
• Support Salesforce CPQ day‑to‑day (pricing, product rules, approvals, troubleshooting).
• Spot opportunities for cleaner configuration, process efficiency, and error reduction.
• Collaborate with Sales Ops, Finance, and Rev Ops to resolve quoting issues quickly.
• Monitor system health, integrations (e.g., Boomi), and automation behavior daily.
• Identify patterns, risks, and improvement opportunities across the CRM ecosystem.
• Recommend tactical enhancements to reduce friction, improve usability, and increase data reliability.
• Partner closely with Sales, CS, Finance, Legal, Marketing Ops, and Rev Ops on requests and enhancements.
• Translate business needs into clear tasks or configuration changes.
• Communicate with calm, clarity, and confidence—even when navigating incomplete information.

• 8+ years of Salesforce admin experience.
• Solid understanding of CPQ, Sales Cloud, and the GTM tech ecosystem.
• Experience guiding or mentoring admins/contractors.
• Strong communication skills across business and technical audiences.
• Experience with release management, sandboxes, and deployments.
• SaaS or high‑growth company experience preferred.
• Hands‑on builder who takes pride in accuracy and best practices.
• Salesforce
  
  Certifications:
  
  Admin, Advanced Admin, Platform, etc.

• Competitive salary commensurate with experience.
• Comprehensive extended benefits package (health, dental, vision) for you and your family.
• 401(k) savings program with company match.
• Generous paid time off (PTO).
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance to support your home office.
• Ongoing support for learning development.
• Flexibility to work with Windows or Mac.
• Diverse and inclusive workplace where we all learn from each other.

Apryse is an industry‑leading provider of document software development (SDK) technology, powering solutions from desktop to web and mobile. With clients such as IBM, Autodesk, Docu Sign, Boeing, and Microsoft, we deliver cutting‑edge tools that enable organizations to manage, edit, and collaborate on documents efficiently. Join us to help transform the way the world works with documents.

We are committed to an inclusive work environment that welcomes diverse and non‑traditional backgrounds and to a policy of equal opportunity employment without discrimination.