Technical Support and Training Specialist

Job Description Summary

The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership.

Job Description

The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership.

Essential

duties of this position include, but may not be limited to

• Support learning technology administration and training; respond to IT ticket requests regarding the use of LMS.
• Design and deliver workshops in support of course development, instruction, and use of the learning management system (LMS).
• Work as part of a team, plan faculty development, and support faculty in effectively utilizing technology in teaching.
• Partner with IT Services, Access
  
  MU, and other key constituents across campus to ensure successful and efficient use of instructional technologies.

Minimum Qualifications

• Bachelor's degree in instructional design, informational technology, education, communication, media, or relevant field.
• Three years of demonstrated experience in building technologically mediated courses, preferably in higher education.

Consideration may be given to candidates with

• Master’s degree
• Experience with learning management systems (LMS), preferably Canvas; familiarity with HTML and CSS.
• API experience with coding languages such as Python, cURL, or PERL
• Teaching experience, whether online, hybrid, or face-to-face.
• Desired specialties: emerging technologies, project management, advanced-level LMS and technology support.
• Demonstrated ability to train one-on-one and in a group setting.

Additional Position Information (if applicable)

Required Application Documents

Resume / CV; cover letter.

Special Instructions (if applicable)

Please contact Bonnie Erwin, Director of Online Operations, at erwinb for assistance with any questions.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work:
Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or . Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

Equal

Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex/gender, status as a parent or…