Supervisor, Configuration

Supervisor, Application Configuration at WPS—A health solutions company

The Application Configuration Supervisor leads a team of Application Analysts and Configuration Specialists responsible for managing and optimizing the configuration of applications to meet operational, clinical, and regulatory requirements. The role oversees workload distribution, ensures accurate documentation, and supports analysts in resolving system and configuration issues. The supervisor collaborates with cross‑functional teams, drives continuous improvement efforts, and ensures application integrity and alignment with business needs.

$80,000 - $95,000 (base pay may vary within the posted range based on qualifications and experience)

Primary consideration: live in the Greater Madison, WI area for hybrid work. Employees within 45 miles of WPS Headquarters (1717 W. Broadway, Madison, WI) are expected to work in the office 2 days a week. Secondary priority is given to remote candidates in WI, IL, MN, or IA. If not regionally local, frequent monthly travel to WPS Headquarters will be required.

• Partner with stakeholders to translate business needs into technical specifications and configuration solutions.
• Manage workload distribution, establish priorities, and monitor progress to ensure timely and accurate configuration of systems.
• Ensure accurate setup and maintenance of system configurations including user roles, workflows, rules, structures, or other configurable elements.
• Serve as an escalation point for complex configuration‑related issues, identifying root causes, coordinating resolutions, and implementing effective solutions.
• Participate in system implementations, upgrades, and testing efforts, ensuring configuration aligns with technical and functional specifications.
• Develop and maintain documentation, policies, and standard operating procedures.
• Identify opportunities for automation and execute improvements to enhance efficiency and accuracy in configuration processes.
• Provide regular updates on configuration activities, metrics, and issues to management and stakeholders.
• Promote effective communication and coordination within the team and across departments such as development, operations, and business units.
• Provide coaching, mentorship, and performance feedback to team members, identify training needs and support staff development.
• Ensure compliance with industry regulations, data standards, and security protocols.

• Bachelor’s degree in Information Systems, Business, Healthcare Administration, or related field, or equivalent education and experience.
• 3+ years of experience in application configuration, system administration, or business systems analysis.
• 1+ year in a supervisory or lead role managing or mentoring staff.
• Excellent communication skills, able to convey technical information to technical and non‑technical audiences.
• Strong understanding of system configuration principles, workflows, and data management.
• Experience working with complex enterprise systems such as EHR, claims systems, or CRM.
• Exceptional organizational and time‑management skills with ability to manage multiple priorities in a fast‑paced environment.
• Strong leadership, technical expertise, and communication skills.

• High‑speed cable or fiber internet.
• Minimum 10 Mbps downstream and 1 Mbps upstream internet connection.
• Review Remote Worker FAQs for additional information.

• Remote and hybrid work options.
• Performance bonus and/or merit increase opportunities.
• 401(k) with 100% match for the first 3% of salary and 50% match for the next 2% (100% vested immediately).
• Competitive paid time off.
• Health, dental, and telehealth insurance starting DAY 1.
• Professional and Leadership Development Programs.
• Additional benefits available at

WPS is a leading not‑for‑profit health insurer and federal government contractor headquartered in Madison, Wisconsin. We offer health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for Medicare beneficiaries and manage benefits for millions of active‑duty and retired military personnel across the U.S. and abroad. With nearly 80 years of experience, WPS is proud to be military and veteran ready.

WPS’s culture embraces an open and empowering employee experience, encouraging authentic self‑expression and agility. Recognition of our culture and workplace achievements is showcased in local and national awards.