Principal Product Designer Remote

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values:
Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers  result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

We’re seeking a Principal Product Designer to act as the strategic design leader for our Customer division. This role reports to the Head of Product Design and collaborates closely with the VP of Card and Customer Experience, and the Head of Product.

This isn’t just a design role- you’ll be the voice of the customer
, shaping the end-to-end design of all card experiences, from the initial application to ongoing mobile and web usage. You will build and lead the user research function and influence key business outcomes for a high-growth company in a crucial new area of our business.

• Lead the Vision: Act as the strategic design partner to the VP of Cards and Head of Card Product, defining and executing a mobile-first design strategy to drive card acquisition and usage.
• Be the Customer's Voice: Build and scale the user research function within the Cards team. You'll implement systems for continuous qualitative feedback and conduct ad-hoc research to inform product strategy and roadmaps.
• Design End-to-End Experiences: Design for all card experiences, including the entire card application flow,, and all mobile and web card experiences, ensuring a seamless, responsive, and engaging design across devices.
• Drive
  
  Collaboration:
  
  Partner closely with the Cards and Customer Experience squads. You’ll deeply understand their KPIs and success metrics, ensuring your designs are aligned with business goals and user needs.

• 7+ years of experience designing customer focused products.
• A seasoned product designer with a strong background in fintech or a similar fast-paced industry.
• A proven track record of leading end-to-end product design, from research and ideation to final execution and launch.
• The ability to act as a strategic partner, translating business goals into innovative and user-centric design solutions.
• Deep expertise inmobile-first design, with a strong understanding of what makes a great mobile experience.
• A collaborative leader who excels at building relationships and influencing stakeholders at all levels.
• Experience with user research methodologies and a strong commitment to a user-centered design approach.

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and Fin Tech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation…