Security Engineer

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. The company provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

• Commitment to professional and personal growth, offering a defined career path and supporting employees with internal and external training.
• Empowerment to innovate and contribute to solutions that improve processes, systems, and transformation.
• Employee training opportunities via the Linked In Learning platform and partners.
• Free wellness and mental health resources through the Employee Assistance Program (EAP) available to all employees, up to three visits with a professional.

This is a remote, work‑from‑home position. All qualified candidates in the continental U.S. are encouraged to apply, except from the following states:
California, Maryland, Minnesota, Colorado, Washington, New York, Maine, Illinois, or New Jersey.

The Security Engineer designs, implements, and maintains secure network access solutions for our customers’ (Palo Alto) enterprise environment. The role works closely with network, cloud, and IT operations teams to optimize performance, troubleshoot issues, and ensure compliance with organizational security standards.

• Follow all Secur‑Serv requirements, policies, procedures, and management directions.
• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms.
• Build custom security policies and application signatures tailored to client needs.
• Maintain proficiency and expand knowledge of Palo Alto Networks SASE products, software, and services.
• Provide after‑hours and weekend on‑call support as needed.
• Analyze logs and events from the solution to perform initial troubleshooting and issue identification.
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases.
• Maintain the company’s solution and mentor others on code upgrades and best practices.
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope.

• Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering or a related technical field, or equivalent background or military experience.
• Minimum 4 years’ experience in professional services.
• PCNSE, CCNA, CCNP, and/or CCIE certification.
• Project leadership experience – ability to drive organizations and resources to complete required tasks in service of end goals.
• Detailed technical experience in the installation, configuration, and operation of high‑end firewall appliances.
• Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, firewalls, and security solutions.
• Strong TCP/IP networking skills.
• Strong dynamic routing skills (BGP, OSPF, etc.).
• Experience working with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols (LDAP, RADIUS, SAML, etc.).
• Experience working with URL filtering, proxy and SSL decryption.
• Experience with Windows and MAC OS, including debugging, editing Windows registries, plist, etc.
• Experience with vendors such as Palo Alto Networks NGFW, Cisco, Checkpoint, Juniper (Netscreen), Fortinet products, Symantec/Blue Coat, Zscaler.
• Good troubleshooting skills and ability to use tools like tcpdump & Wireshark.
• Application delivery expertise – L7 SLB / Global SLB / Traditional link LB.
• Application performance monitoring expertise – response time metrics, application identification.
• Packet capture analysis, fault isolation and remediation.
• In‑depth knowledge and deployment experience of SD‑WAN and remote access technologies.
• Network security expertise (IPS/IDS, ZBFW, NGFW).
• In‑depth IP routing protocol expertise – BGP, OSPF, EIGRP.
• Implementation of legacy WAN solutions (MPLS, leased line, frame relay, satellite, Internet VPN, ECMP, DMVPN).
• Global‑scale network design.
• Demonstrable virtualization experience (VMware, Microsoft, Citrix, Linux KVM).
• Ability to work in a cross‑functional environment coordinating with Sales,…