Lead UX Architect

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We’re looking for a seasoned UX Architect to join our Experience Design team and help shape the future of our enterprise platform. This role is ideal for a systems thinker and design strategist who can zoom out to see the big picture, bring clarity to complexity, and define intuitive, scalable experiences across a suite of products.

As a UX Architect, you’ll be responsible for the foundational structure of our products—how they’re organized, navigated, and experienced across the ecosystem. You’ll work closely with product, engineering, and design teams to align cross-functional efforts, streamline workflows, and ensure that features and content are logically structured to support user goals with minimal friction.

This is a critical role in building a unified, effective user experience across the enterprise. If you thrive on solving complex problems, bringing order to ambiguity, and collaborating to elevate the end-to-end user journey, we’d love to hear from you.

This position in an individual contributor role reporting to the Sr. Director, Product Experience.

• Lead enterprise-wide UX architecture efforts across a suite of complex products, ensuring consistency, clarity, and usability at scale
• Define and evolve navigation models, information architecture, and interaction frameworks to support end-to-end customer journeys
• Collaborate with information architects, research, design systems, and accessibility teams to establish scalable UI patterns and structural standards
• Conduct audits of current experiences to identify architectural gaps, redundancies, and usability issues
• Map current and future-state workflows, taxonomies, and user mental models to align product vision with user needs
• Facilitate cross-functional alignment sessions and workshops to drive shared understanding and decision-making
• Advocate for user-centered thinking and guide teams in designing for real-world complexity across personas, roles, and use cases
• Champion clear, intuitive structures that reduce friction, build trust, and strengthen the overall user experience

Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in UX design or architecture, with a focus on enterprise SaaS or platform-level products
• Experience with information architecture, interaction design, and navigational frameworks
• Experience collaborating with product managers, engineers, and UX teams in an agile environment
• Proven ability to simplify complexity, align stakeholders, and work across multiple product teams

Preferred

• Strong portfolio of work demonstrating strategic thinking and system-level impact
• Strong facilitation, storytelling, and communication skills
• Experience with design systems, accessibility standards, or regulated industries (e.g., finance, legal, healthcare)

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Base…