Senior Infrastructure Engineer; Omnichannel; Remote from

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The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first‑of‑their‑kind applications, and creating an inclusive, collaborative culture, together.

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IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

Due to the State’s current hiring freeze, this position will not start employment until January 1, 2026, or after.

Are you a skilled Omnichannel Engineer who’s adept in determining strategic enterprise direction and architectural design? As our new Senior Infrastructure Engineer, you will be the subject matter expert in the design, configuration, implementation and installation of the state’s Omnichannel communication services. You will collaborate with stakeholders to create solutions that process multiple communications into a common support framework, drive continuous improvement and assist in the review of new cloud‑based platforms.

Some of the important duties that you will perform include:

• Recommend new processes, procedures, and technology to increase productivity and efficiency
• Document high level design and procedures
• Analyze and develop functional specifications for the design of new Omnichannel platform solutions or modifications
• Configure, administer and deploy mission critical Omnichannel solutions, such as virtual call centers, chatbots, chat and other integrations.
• Provide technical guidance and solutions to technical problems

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

This is a skills‑based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

• 5 years of hands‑on technical experience servicing an Enterprise environment, in the specific area of Cloud Services
• Amazon Web Services (AWS) and/or Google cloud Certification

Substitutions:

Additional appropriate education will substitute for the required experience on a year‑for‑year basis, but cannot completely substitute for these qualifications.

Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year‑for‑year basis.

Preferred Qualifications:

Additional certifications from Microsoft Azure, Cisco, VMware, or HP

Conditions of Employment:

OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre‑employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre‑employment drug test.

This position may require travel within the specified geographic area,…