Field Service Engineer - AV

Evertz, a growing high‑technology company with over 2,000 employees worldwide, is a leader in the design and manufacture of broadcast, film production, and post‑production equipment for the film, television broadcast, and professional audio & video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and most frequent point of contact for our clients, you will influence their perception of Evertz. This role combines technical know‑how and customer‑service skills, offering a challenging yet rewarding mix. You will be part of a high‑energy team dealing with exciting customers and cutting‑edge products both in‑house and on‑site at production studios and distribution facilities.

• Travel within the US for customer deployments and general service
• Install products or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance
• Assess customers’ product applications, troubleshoot and diagnose issues through research and/or re‑creation to determine root causes
• Perform systematic, detail‑oriented troubleshooting, data collection, and issue reporting
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

• College or university education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands‑on experience with IP networking, server hardware, and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem‑solving ability while reacting to changing situations, and championing issues to resolution
• Ability to multi‑task in a fast‑paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within the US and Canada
• US citizenship is essential

Remote work possibility for any US state. Position requires travel within the US. US home location is flexible with the opportunity to work from home when not on field assignments.

• Employer‑funded benefits program
• Competitive total compensation package
• Work‑life balance
• Career progression
• Casual work environment

If you are selected for an interview and require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate, support, and value diversity! Evertz does not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

All employment decisions are based on qualifications, merit, and business needs.