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User Support Coordinator — Lab; Remote

Remote / Online - Candidates ideally in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: Harvard Law School
Full Time, Remote/Work from Home position
Listed on 2025-12-16
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: User Support Coordinator — Open Knowledge Lab (Remote)
A prestigious law institution in Cambridge seeks a User Support Coordinator to assist in providing user support for their software tools. The role includes creating educational materials, troubleshooting inquiries, and collaborating on user outreach projects. Ideal candidates should have at least 3 years of relevant experience in technology support and customer service, along with excellent communication skills. This full-time position allows for remote work with approval.

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