Partner Enablement Manager

Overview

Partner Enablement Manager role at TELUS Digital. TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. We design and deliver transformative customer experiences through technology, agile thinking, and a people-first culture. TELUS Digital has a global team across North America, South America, Central America, Europe, and APAC, offering end-to-end expertise across eight core service areas including Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted experiences backed by the secure infrastructure and scale of TELUS.

The Partner Enablement Manager will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices:
Charlottesville, VA;
Durham, NC;
Columbus, OH; or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.

The Partner Enablement Manager plays a critical role in building and maintaining TELUS Digital’s partner readiness, credibility, and visibility within partner ecosystems. Reporting to the Director of Partnerships & Alliances, this individual is responsible for driving internal enablement programs, certification management, and co-branded marketing materials aligned with internal Craft teams. This role ensures TELUS Digital is both technically certified and externally represented with consistent, high-quality partner materials that reflect our depth across Adobe, Braze, Contentful, and other strategic ecosystems.

• Partner Enablement & Readiness:
  Design and execute internal enablement programs aligned to partner certifications and capability growth.
• Maintain a centralized Partner Knowledge Hub with training resources, certification guides, and recorded enablement sessions.
• Collaborate with craft leads (Experience, Data, Engineering, Marketing) to create role-specific learning paths.
• Host ongoing Partner Learning Series and Lunch & Learns to share updates and success stories.
• Track and report enablement engagement, certification progress, and readiness scores.

• Certification & Accreditation Management:
  Own and manage the partner certification roadmap across all practices.
• Track certification attainment, expirations, and renewals to ensure partner tier compliance.
• Coordinate with partner training teams to align on updates and access to enablement portals.
• Communicate milestones, celebrate certifications, and publish quarterly readiness reports.

• Partner Engagement & Relationship Activation:
  Collaborate with Marketing and Craft teams to create, manage, and distribute partner-facing materials (capability decks, co-branded case studies, one-pagers, social assets).
• Ensure all materials align with TELUS Digital’s visual identity and brand standards.
• Maintain a Partner Marketing Toolkit with up-to-date collateral and messaging for each ecosystem.
• Support participation in partner marketing activities such as webinars, spotlights, and awards submissions and events.
• Track utilization and engagement of partner marketing materials across internal and external channels.

• Internal Advocacy & Reporting:
  Promote partner success stories and updates internally.
• Maintain dashboards for certifications, enablement participation, and partner engagement.
• Provide quarterly summaries of enablement and marketing impact.
• Benchmark TELUS Digital’s readiness and brand presence against top-tier partners.

• Experience:
  
  5–8 years in Partner Enablement, Marketing, or Program Management within a digital agency or SaaS ecosystem.
• Experience working across internal creative or craft teams and managing partner-facing materials.
• Strong organizational, relationship management, and communication skills.
• Familiarity with CRM, PRM, and marketing enablement tools (Salesforce, Crossbeam, Hub Spot, etc).
• Passion for technology partnerships, professional…