Solutions Engineer - Europe​/Middle East

Our mission is to continuously build the best, easiest-to-use, and most reliable software that empowers the world’s large enterprises and governments to solve their most critical problems.

Customer Solution Engineer

At Sensei Labs, we imagine a future where people love their work, unencumbered by traditional work tools, processes, and office location.

Our team makes use of modern, award-winning digital tools to orchestrate their work and collaborate. We thoughtfully choose our work orchestration stack to enable all team members to work in a way that helps them to be most productive without being cumbersome.

• Four-day work week. It doesn’t mean you have to work 10hr days for four days a week. For us, it means we’re consistently implementing ways of improving our productivity so that we can do our work in four days instead of five. We believe four-day work weeks foster a culture where work-life balance and mental health and wellness are priorities. Our team loves it, and we hope you will too!
• Work from Anywhere (WFA) policy. This role is primarily located in Europe or the Middle East. Our Senseis have the option, with approval, to work from anywhere in the world as long as they have a laptop and a decent internet connection. We’re happy to be breaking the stereotype that work just gets done by people showing up at an office.
• Living our SENSEI values. Everything we do at Sensei Labs is guided by our SENSEI Values:
  Selfless, Empathetic, Nimble, Skilled, Entrepreneurial, and Integrity. From this job description to our hiring process to promotions, we live these values every day.
• No Email policy. At Sensei Labs, we use our own Conductor platform and Microsoft Teams to communicate internally rather than sending unnecessary emails.

We're constantly growing and looking for the next team member to join us in building lasting success for our customers as we help them transform to thrive in the Enterprise Orchestration Era.

We believe that our success is dependent on the value our customers derive from our product and the experience they have with both our product and our team. In your highly consultative role as a Solutions Engineer,

• You'll engage with our core customer decision makers and buyers to understand their goals, objectives, desired outcomes, and help shape how they think about their program and process.
• You'll develop in-depth product knowledge and understand how our product helps our customers realize value.
• You'll use your experience in solution architecture, creative problem solving, and business objectives alignment to assess and design the appropriate implementation approach and solution architecture to configure our customers’ Conductor instances.
• You’ll own the adoption of the solution and the progression of customers through their journey phases.
• You’ll own engagements at the highest and most strategic levels of an organization, combining your subject matter expertise and market best practices to shape customers' thinking about their processes and translating that vision into specific actions and decisions for our team to execute.
• You’ll work closely with our Customer Success and Implementation teams to ensure that how we configure Conductor aligns precisely with our customers’ needs and vision.
• Due to the nature and needs of customers, we're specifically looking for candidates to be living in Europe or the Middle East Region.

• You're a curious person who loves to learn and tackle complex problems.
• You have impeccable written and verbal communication skills, and you can go miles deep in conversations with customers to truly understand their vision and business objectives.
• You understand and have worked collaboratively with customers at the Director level and above at Fortune 500 companies, typically on complex transformative initiatives.
• You possess a working understanding of business-related financials.
• You’re data savvy and enjoy understanding the insights that data provides … being familiar with Power BI is a bonus!
• You have at least 5+ years of previous experience in consulting or professional services for SaaS organizations.
• You're fluent in English. Arabic is a plus.
• Y…