SAP S​/HANA Analyst - Remote, PA

Primarily remote, but candidate must be within 2 hours from Middletown, PA

• Lead workshops to gather and document requirements for new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end-end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs.
• Lead workshops to introduce new end to end business processes for Order to Cash with new system
• Act as client liaison for all development and testing of all billing user stories through development, System Integration Testing, User Acceptance Testing and Hypercare
• Act as a Subject Matter Expert for all implementation-specific processes and procedures assigned
• Lead the testing of assigned functional systems
• Support User Acceptance Testing
• Lead workshops for user training as assigned
• Design and perform integration testing to support business process transformation from legacy systems
• Create business process documentation as required
• Provide SAP-BRIM functional support through hypercare phases post go-live
• Provide root cause analysis and resolution for defects related to system and data issues
• Support business with billing validation analysis to ensure accurate data migration/conversions
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned
• Adhere to and follow all PTC standards, policies, and procedures
• Utilize various software and/or technology tools to perform job duties
• Perform tasks and other duties as assigned by the PTC

• SAP-BRIM systems expert specializing in high volume consumption-based billing specializing in end to end implementations
• Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement
• Experience leading workshops to document requirements and write functional specifications on multiple SAP-BRIM / FICA implementation projects including SOM, CI, CM, CC, and FICA
• Experience managing Order-to-Cash work streams keeping teams on track and budget
• Experience with hands-on use configuration for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI
• Hands-on use of configuration of dunning and collection methodologies of SAP-FICA
• Automation Test process design and config for SAP-BRIM implementation
• Ability to understand complex, B2B contracts and how they’d be represented in configurable billing/financial systems
• Experience with Agile Project methodologies and traditional waterfall project methodologies
• Real-world experience managing Global Billing operations
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
• The ideal candidate will have 15 or more years of expertise in Billing and SAP BRIM on implementation projects of various sizes and subject matters
• Additional beneficial skills include:

• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

• Bachelor’s degree in business management or information systems
• Equivalent combination of education and/or experience may be accepted

• Candidate’s location is preferred to be within the Continental United States.
• Successfully complete ePATCH background check, and Clear Checks National Criminal Background Check prior to engagement start
• Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime
• This position is primarily remote; however, this position will require reporting to the Commission’s headquarters during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post
  - Go-Live (Hypercare). Any absence from sessions requires prior approval from Project Principal. No additional compensation for any travel required, and rate is inclusive of any travel costs