Senior Citrix Engineer; Hybrid or Remote

Senior Citrix Engineer (Hybrid or Remote)

Job Category: IT - Systems Software

Requisition Number: SENIO
001994

• Posted: December 11, 2025
• Type: Full-Time

MA - Canton
150 Royall Street
Suite 100
Canton, MA 02021, USA

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

We currently have an opportunity for a Senior Citrix Engineer to join our IT team based in our Canton, MA office on a hybrid schedule or remotely nationwide. We are seeking a highly experienced and strategic Senior Citrix Engineer to lead the design, implementation, and optimization of our Citrix infrastructure. This role will focus on managing and evolving our DaaS virtual desktops and apps environment, and contributing to our hybrid cloud strategy with Azure Virtual Desktop (AVD).

Familiarity with Share File is a plus. Some of the Senior Citrix Engineer responsibilities include but are not limited to:

• Architect, deploy, and maintain Citrix Virtual Apps and Desktops (Xen App/Xen Desktop) environments, including both shared and dedicated (DaaS) resources
• Manage published applications across Citrix and PAM environments, ensuring high availability, performance, and security
• Lead the migration and integration efforts between Citrix and Azure Virtual Desktop (AVD), including image management, user experience optimization, and cost modeling.
• Provide Tier 3 support and root cause analysis for complex Citrix-related incidents and performance issues
• Serve as escalation point and mentor for junior and mid-level administrators
• Collaborate with security, compliance, and application teams to ensure Citrix environments meet regulatory and operational standards
• Maintain and enhance Citrix App Layering, Provisioning, Store Front, and Citrix Cloud components
• Develop and maintain Auto It web and application integration with Privileged Access Management (PAM)
• Support Share File licensing, access, and integration as needed, as well as management of on-premises data Storage Zone Controllers
• Participate in disaster recovery planning and annual DR exercises involving Citrix and AVD platforms.
• Automate administrative tasks using Power Shell and other scripting tools
• Document architecture, configurations, and standard operating procedures

• 5+ years of experience in Citrix engineering roles, at least 2 years in a lead capacity preferred
• Deep expertise in Citrix DaaS, Desktop, Application, and Provisioning technologies
• Experience with Azure Virtual Desktop (AVD) in enterprise environments is preferred
• Strong understanding of Citrix App Layering, FSLogix, and profile management.
• Proficiency in Power Shell scripting and automation
• Familiarity with Citrix Cloud, Net Scaler, and Citrix Workspace App
• Knowledge of Commvault, Net App, and enterprise backup/storage is a plus
• Working knowledge of Share File administration and licensing models
• Experience with Windows Server and Desktop environments, Active Directory, and Group Policy
• Strong communication and documentation abilities
• Strong troubleshooting skills and experience with monitoring tools (e.g., Citrix Director, Control Up, vCenter)
• Strong problem‑solving skills, critical thinking, analytical skills, and great organization abilities
• Familiarity with compliance frameworks (e.g., NYDFS, HIPAA) as they relate to virtual desktop infrastructure
• Bachelor’s degree in technology‑related field is preferred

• Comprehensive…