IT Systems Engineer Microsoft Suite

Staff IT Systems Engineer (6443) - Microsoft Suite

:  | Category:
Engineering | Position Type:
Full Time |

Location:

US-Remote

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways.

BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at

At Blackhawk Network (BHN), we deliver cutting-edge payment and rewards solutions that power the global fintech ecosystem. As a Staff Cloud Systems Engineer, you will play a key role in shaping the technology foundation that keeps our teams connected, secure, and productive. This is a senior, hands‑on role where you’ll architect and scale our cloud identity, automation, and AI platforms, while partnering across security, compliance, and infrastructure teams to drive innovation and resilience.

You’ll be both a builder and a leader — creating scalable systems, guiding cross‑functional projects, and mentoring peers as we modernize and expand our corporate IT environment. For the right candidate, this is an opportunity to influence strategy, deliver enterprise‑scale impact, and help advance BHN’s mission to transform the way people connect, transact, and reward.

Location:

US - Remote

• Partner with teams to design, maintain, and scale BHN’s corporate cloud identity platforms (Okta, Azure Active Directory, Google Workspace, Microsoft 365, Teams) and SaaS resources, while contributing to the long‑term roadmap and strategy for cloud identity, automation, and AI‑enabled IT services.
• Participate in the AI Tooling team with hands‑on administration of AI platforms and building agents to streamline IT operations and business processes, helping shape adoption of emerging technologies.
• Collaborate with Employee Technology teams to build and maintain automation (Power Shell, Bash) for provisioning, licensing, and system management; ensure knowledge is shared across the group, while continuously evaluating workflows for simplification, standardization, and automation.
• Partner with security and compliance teams to secure cloud platforms, oversee vulnerability management, patching, and hardening, and advance a Zero Trust security model across identity and SaaS, ensuring alignment with regulatory frameworks (SOC 2, ISO, PCI, GDPR) and maintaining accurate inventory.
• Support corporate IT infrastructure in collaboration with networking and vendor teams, including VPN, connectivity, SaaS integrations, and monitoring/observability systems (logging, alerting, performance).
• Act as a tier‑3 escalation point, coordinating with Helpdesk and business stakeholders to resolve complex issues, while providing technical guidance and mentorship to promote best practices across infrastructure, security, and automation.
• Lead cross‑functional projects, SaaS lifecycle management (evaluation, integration, optimization, decommissioning), and vendor/contract oversight to align services with BHN priorities and compliance needs.
• Demonstrate a passion for clear documentation, knowledge sharing, and strong communication across technical and non‑technical teams.
• Travel occasionally (5–10%) to satellite offices for project execution and support.

• You’re a self-starter who needs little to no direction from management.
• You perform well in ambiguous situations, knowing how to research and learn what needs to be done.
• You have excellent troubleshooting skills and dig down to the root of problems — there are no dead ends.
• You prioritize effectively, knowing when and how to juggle multiple tasks at once.
• You pay close attention to detail, producing polished and easy‑to‑understand documentation, while keeping systems and processes current.

• Bachelors Degree in a related technical field, or 2 year technical degree.
• 7+ years of…